Collection Support Specialist II

Yamaha Motor Corporation, USA; Kennesaw (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5-hour workweek

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage (for/h)

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Job summary

Yamaha Motor Finance – US is seeking an experienced Collections Support Specialist II to support the collections team in delinquent accounts involving insurance claims, SCRA, active military accounts, bankruptcy, repossession, and settlements.

You will contact customers and third parties, review documentation, track claims, coordinate repossession activities, and negotiate payment plans while complying with FDCPA, SCRA, and privacy standards.

Qualifications

• At least an Associate's degree or equivalent mix of education and experience.

Responsibilities

• Review and manage assigned specialty collections accounts from delinquency through resolution.

Skills

Customer communication

Negotiation

Regulatory compliance

Spanish language

MS Office

CRM experience

Education

Associate's degree or equivalent combination of education/experience

Tools

CRM systems

Collections platforms

MS Office

Job description

Yamaha Motor Finance - US has openings for experienced Collections Support Specialist II. The Collections Support Specialist II supports the collections team by managing delinquent accounts that require specialized handling, including insurance claims, SCRA, active military accounts, bankruptcy, repossession, and settlement-related activity. These roles works to resolve account balances through professional customer contact, documentation review, claim tracking, repossession coordination, payment arrangements, and collaboration with internal and external partners.

What You’ll Be Doing

• Review and manage assigned specialty collections accounts from delinquency through resolution.
• Contact customers, insurance carriers, attorneys, trustees, repossession vendors, and other third parties as needed.
• Track and process insurance claims, claim updates, and related documentation.
• Identify, document, and update accounts involving active military service and SCRA.
• Review bankruptcy notices, code accounts appropriately, and follow required bankruptcy procedures.
• Coordinate repossession activity for eligible delinquent accounts, including assignment, vendor follow-up, collateral status updates, and post-repossession tracking.
• Negotiate payment plans, settlements, reinstatements, and other approved account resolutions.
• Maintain accurate notes, account records, and follow-up actions in the servicing system.
• Coordinate with servicing, legal, compliance, customer service, insurance, and recovery teams.
• Escalate complex, high-risk, or legally sensitive accounts when appropriate.
• Follow company policies and applicable federal and state regulations in all customer interactions.

What You Need To Be Successful

• Associate's degree or equivalent combination of education/experience
• 3 years of experience in consumer finance, auto finance, powersports finance, or secured lending.
• Familiarity with bankruptcy account handling, insurance claims, military service protections, repossession, and settlement negotiations.
• Experience coordinating with customers, attorneys, trustees, insurance carriers, and repossession vendors.
• Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
• Experience with loan servicing, CRM, or collections platforms.
• Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
• Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
• Experience with loan servicing, CRM, or collections platforms.
• Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
• Bilingual skills - Spanish a plus

At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace.

What's In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Relationship Management Supervisor

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.