Collection Manager

Yamaha Motor Corporation, USA; Kennesaw (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5-hour workweek

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Job summary

Yamaha Motor Corporation, USA is seeking a Collections Manager to lead late-stage collections for Full Spectrum Installment and Credit Card portfolios within the powersports finance business. You will supervise the team, manage workflows, and ensure adherence to FDCPA, FCRA, FACTA, TCPA, and state laws while driving performance.

The role emphasizes coaching, data-driven management, and cross-functional collaboration with Customer Service, Loss Mitigation, Legal, and Compliance to optimize

Qualifications

• Associate degree or equivalent combination of education and experience
• Five or more years of experience in credit card and finance collections (skip-tracing/insurance claims preferred)
• Strong knowledge of FDCPA, FCRA, FACTA, TCPA, and multi-state repossession laws
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills for complex customer interactions
• Strong problem-solving, negotiation, and conflict-resolution abilities
• Demonstrated emotional intelligence in difficult conversations and high-pressure environments
• Ability to prioritize, manage multiple tasks, and adapt quickly in a fast-paced setting
• Ability to coach, develop, and motivate employees with accountability for results

Responsibilities

• Oversee day-to-day late-stage collections operations for Full Spectrum Installment and Credit Card portfolios
• Monitor team performance and provide coaching, feedback, and evaluations
• Direct workflows, assign queues, and prepare management reports
• Handle escalated inquiries and partner with internal departments to resolve issues
• Manage staff schedules, attendance, and coverage
• Coordinate onboarding and training for new hires
• Monitor calls and use quality scores to drive improvements
• Maintain and update letters, checklists, and procedures for compliance
• Ensure adherence to applicable regulations and company policies
• Perform other duties as assigned

Skills

Collections leadership

Team management

Customer escalations

Regulatory knowledge

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Excel

CRM software

Job description

Yamaha Motor Finance - US has an exciting opportunity for a Collections Manager. This position is responsible for leading late-stage collection activities for the Full Spectrum Installment and Credit Card portfolios within the powersports finance business. This role oversees team performance, workflow management, and escalated account resolution to support portfolio recovery goals ensuring strict adherence to internal policies, procedures, and applicable federal, state, and regulatory requirements governing consumer collections activity.

What You'll Be Doing

• Oversee day-to-day late-stage collections operations for the Full Spectrum Installment and Credit Card portfolios, including pre-charge-off accounts, repossessions, military accounts, insurance claims, and product refunds.
• Monitor team performance and provide leadership, coaching, feedback, motivation, and formal performance evaluations to drive individual and team results.
• Direct workflows and assign queues, balancing work distribution to support productivity, customer experience, and operational goals; prepare daily, weekly, and monthly reports for management.
• Handle escalated customer inquiries, disputes, and calls, partnering with internal departments (e.g., Customer Service, Loss Mitigation, Legal, Compliance) to resolve complex account issues.
• Manage employee work schedules, attendance, and staffing coverage to ensure appropriate departmental coverage and continuity of operations.
• Coordinate onboarding and training for new employees, ensuring they understand departmental procedures, systems, performance expectations, and role responsibilities.
• Monitor and evaluate live and recorded calls, complete quality scorecards, and use quality insights to inform coaching, training, and process improvements.
• Review, update, and maintain departmental letters, checklists, and procedures to ensure accuracy, consistency, and compliance with company standards and regulatory requirements.
• Ensure adherence to company policies and all applicable federal, state, and regulatory requirements, including appropriate consumer contact and dialogue standards in collections activities.
• Perform other duties as assigned.

What You Need To Be Successful

• Associate degree or equivalent combination of education and experience.
• Five (5) or more years of experience in credit card and finance collections including skip-tracing and insurance claims. Powersports and/or auto finance collections preferred but not required.
• Strong working knowledge of FDCPA, FCRA, FACTA, TCPA, and multi-state repossession laws.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills, with the ability to handle complex and sensitive customer interactions.
• Strong problem-solving, negotiation, and conflict-resolution skills, with the ability to influence outcomes in challenging situations.
• Demonstrated emotional intelligence when handling difficult conversations, managing stress, and maintaining professionalism under pressure.
• Ability to prioritize, manage multiple tasks, meet deadlines, and adapt quickly to changes in a fast-paced environment.
• Ability to coach, develop, and motivate employees while maintaining accountability for performance and results.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What's In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Relationship Management Supervisor

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.