Collections Representative

Farmers National Bank of Canfield; Emlenton (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Farmers National Bank of Canfield is seeking an experienced Collections Specialist to track and collect on delinquent accounts in line with bank policies. You will contact customers, track statuses in multiple systems, and arrange payment plans while pursuing necessary actions including potential legal steps.

Responsibilities also include applying payments, coordinating with insurers on totaled vehicles, and handling repossessions with attention to compliance and reporting requirements.

Qualifications

• High School diploma or GED required.
• Minimum 2 years in collections or loan-related experience.
• Proficiency with Word, Excel, Internet navigation, and Outlook expected.
• Strong verbal and written communication skills.

Responsibilities

• Contact customers by phone or letter to inquire on past-due accounts.
• Track and enter delinquent account statuses in various systems.
• Arrange timely payment plans for past-due accounts.
• Initiate legal action when necessary for loan collections.
• Handle actions for loans past due (30/60/90 days, etc.).
• Apply payments to delinquent accounts as needed.
• Coordinate with insurance for totaled vehicle claims.
• Handle voluntary and involuntary repossessions.
• Produce reports on loan status and delinquency levels.
• Work with tellers to resolve missed payments and correct accounts.
• Respond to bankruptcy notices and maintain compliance with BSA/AML rules.

Skills

Communication

Attention to detail

Education

High School diploma or GED

2+ years collections experience

Tools

Word

Excel

Outlook

Job description

• SUMMARY:** Responsible for tracking and collecting on various delinquent accounts in accordance with Bank policies and procedures.
• ESSENTIAL DUTIES and RESPONSIBILITIES** include, but are not limited to the following:
• Contacting customers via phone or letter to inquire on past due accounts
• Tracking and entering on various systems the status of delinquent accounts
• Making payment arrangements with customers with past due accounts
• Initiating any legal action necessary for the collection of a loan
• Handling the required actions when loans are past due for a specified period of time (30 days, 60 days, 90 days, etc.)
• Applying payments as needed to delinquent accounts
• Working with insurance companies for claims when a vehicle is declared "totaled"
• Handling voluntary and involuntary repossessions
• Compiling a variety of reports, depending on the status of the unpaid loan
• Collect and monitor all delinquent accounts for Line of Credit accounts and Credit Card accounts
• Work with tellers to resolve missing loan payment made by customer at branch, take corrective action to apply to account
• Work with appropriate parties when a Bankruptcy notice is received
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position

Description

• SUMMARY:** Responsible for tracking and collecting on various delinquent accounts in accordance with Bank policies and procedures.
• ESSENTIAL DUTIES and RESPONSIBILITIES** include, but are not limited to the following:
• Contacting customers via phone or letter to inquire on past due accounts
• Tracking and entering on various systems the status of delinquent accounts
• Making payment arrangements with customers with past due accounts
• Initiating any legal action necessary for the collection of a loan
• Handling the required actions when loans are past due for a specified period of time (30 days, 60 days, 90 days, etc.)
• Applying payments as needed to delinquent accounts
• Working with insurance companies for claims when a vehicle is declared "totaled"
• Handling voluntary and involuntary repossessions
• Compiling a variety of reports, depending on the status of the unpaid loan
• Collect and monitor all delinquent accounts for Line of Credit accounts and Credit Card accounts
• Work with tellers to resolve missing loan payment made by customer at branch, take corrective action to apply to account
• Work with appropriate parties when a Bankruptcy notice is received
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position

EDUCATION And/or EXPERIENCE

• High School diploma or General Education degree (GED)
• A minimum of two (2) years collections and/or loan related experience
• Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected
• Ability to clearly and effectively communicate both verbally and in writing

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Qualifications

Education

High School (required)

Skills

• Collections (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran