Collection Specialist II

Simmons Bank; Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Simmons Bank is seeking a Collection Specialist II to help maintain a healthy loan portfolio. You will contact delinquent customers, set up payment arrangements and settlements, and process payments. The role emphasizes customer service, accurate record-keeping, and compliance with banking regulations.

Ideal candidates have 3–5 years in collections, solid communication skills, and proficiency with Microsoft Office and banking systems. Previous experience with Jack Henry is a plus.

Qualifications

• HS Diploma or GED required; 3–5 years of collections experience preferred.
• Ability to read and interpret financial and legal documents.
• Excellent telephone and written communication skills.
• Proficient in Microsoft Office; comfortable with banking systems.

Responsibilities

• Manage outbound and inbound calls to resolve delinquent accounts and establish payment plans.
• Process, distribute, and post consumer loan payments; perform file maintenance.
• Counsel customers on financial obligations and alternatives; log notes accurately.
• Adhere to laws, policies, and training; support training of new associates.

Skills

Telephone Skills

Customer Service

Communication

Critical Thinking

Education

HS Diploma/GED

Tools

MS Word

Outlook

Excel

Jack Henry Platform

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Essential Duties and Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
• Processes, distributes, and posts consumer loan payments
• Completes file maintenance on consumer loans
• Processes telephone payments to corporate office for reconciliation
• Counsels customers concerning financial obligations and offer suggestions and alternatives
• Logs accurate notes of account status and collection efforts in the bank’s system of record
• May be required to work hours outside of the typical 8-5 workday for collection efforts
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to read, analyze and interpret financial report and/or legal documents
• Ability to write simple correspondence
• Education and/or Experience: HS Diploma/GED 3-5 years collections experience required and/or ability to perform

Specialized Training

None

Computer Skills

• MS Word, Outlook, Excel, Jack Henry Platform

Certificates, Licences, Registrations

None

Other Qualifications (including physical requirements)

• Must possess excellent telephone and customer service skills
• Must have good oral and written communication skills
• Must be proficient in Microsoft Office products
• Must maintain punctual and regular attendance
• Must present a friendly, professional image and conduct

Skills Training

• Communication
• Professional Telephone Skills
• Customer Service
• Critical Thinking

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, colour, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

About us

Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognised by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programmes we offer associates. Our team is characterised by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.