Collection Specialist

J.J. Keller Company; Neenah (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid time off + holidays

Job summary

J. J. Keller & Associates, Inc. is seeking a Collection Specialist in Neenah for a full-time role with in-office work and partial remote options in the Neenah/Appleton/Oshkosh area. Responsibilities include contacting past-due accounts by phone and email and supporting credit/collections functions.

The ideal candidate has a GED or high school diploma, 2+ years in customer service, strong MS Office (Excel) skills, and familiarity with SAP. Work hours are 8 AM–4:30 PM.

Qualifications

• 2+ years of customer service experience.
• Strong attention to detail and accuracy.
• Effective verbal and written communication with internal/external customers.

Responsibilities

• Make collection contacts via phone and email on past-due accounts.
• Provide customer service and respond to inquiries related to accounts.
• Support accounts receivable aging and prevent bad debt write-offs.

Skills

Customer service

Attention to detail

Verbal & written communication

Team oriented

Education

High School Diploma / GED

Tools

MS Excel

SAP

Job description

Requisition #: 20959
Functional Area: Collections
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: 8 AM to 4:30 PM

Position Summary

As a Collection Specialist with J. J. Keller, you will perform various administrative duties (e.g. follow up on credit card declines, canceling subscriptions) and will make collection contacts via phone and email on past due accounts. This position also provides superior customer service, both internally and externally, pertaining to credit and collection functions.

Why J. J. Keller?

• Medical / Dental / Vision Insurance
• 401(k) with Employer Match + Company-FundedAnnual Profit Sharing
• 17 Days Paid Time Off (PTO) +8 Paid Company Holidays + 1 Paid Floating Holiday

Job Responsibilities

• Makes collection contacts via phone and/or e-mail on past-due accounts as assigned. Encourages timely payment in support of company goals for accounts receivable aging and bad debt write-off.
• Answers incoming telephone calls as part of department call hunt group and provides customer service.
• Responds to emails/correspondence from customers and sales areas regarding accounts.

Qualifications

Education:

• High School Graduate or General Education Degree (GED)

Experience:

Specialist

• 2+ years of customer serviceexperience.
• Collection experience preferred.

Computer Skills

• Must be proficient in the use of a PC and MS Office Suite, with high proficiency in MS Excel.
• Experience with SAP desirable.

Other Skills/Qualifications:

• Ability to work in a fast paced, team oriented environment.
• Strong attention to detail.
• Ability to identify and assist in resolving problems.
• Effective and professional verbal and written communication skills.
• Commitment to providing excellent customer service.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Every associate atJ. J. Kellermakes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

If you experience system-related issues or need assistance with the online application, please call [phone].

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: Accounts Receivable, Compliance, Collections, SAP, ERP, Finance, Legal, Technology

J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.