Credit Operations Manager

Veritiv Corporation; Carrollton (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Tuition reimbursement

Mentorship programs

Job summary

Veritiv Corporation in Carrollton, TX is seeking a Credit Manager to lead the credit function in line with corporate policies and to support the company's business goals.

You will supervise the credit and collection staff, monitor a portfolio for on-time payments, resolve disputes with customers, and drive DSO improvements. This hybrid role is based at the Carrollton office, with extensive training, benefits, and opportunities for professional growth.

Qualifications

• 3–5 years of supervisory/management experience to motivate and develop staff.
• 5–10 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills.
• Experience leading others regarding work-related systems, processes, and challenges.
• Experience interpreting strategy and policy to set and deliver objectives.
• Proficient with Microsoft Office Suite.

Responsibilities

• Supervise, instruct and motivate the credit and collection staff.
• Monitor a portfolio of accounts and initiate action to ensure on-time payments and recover delinquent receivables.
• Establish and maintain positive relationships with customers internal and external.
• Measure department performance with appropriate metrics.
• Communicate with Sales regarding complex receivable issues beyond normal payables contacts.
• Research, negotiate and resolve complex customer disputes with the sales team.
• Counsel and advise customers on credit issues.
• Advise regional VP/branch/credit managers and director of credit on status, conditions, violations and recommendations for all credit issues.

Skills

Supervisory/management

Leadership

Microsoft Office

Customer service

Planning & organization

Education

Bachelor's Degree

Tools

Oracle

Navision

Job description

HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE

Job Purpose:

Our Credit Manager will be responsible for managing and coordinating company's credit function in accordance with corporate policies and procedures to meet company's business requirements.

Job Responsibilities:

• Supervise, instruct and motivate the credit and collection staff.
• Monitor a specific portfolio of accounts and initiate action to facilitate on-time payment of invoices and to recover delinquent receivables.
• Establish and maintain positive relationships with customers both internal and external.
• Measure department performance with appropriate metrics.
• Communicate with Sales regarding complex receivable issues that cannot be resolved through normal payables contacts.
• Research negotiates and resolve complex customer disputes and issues with the sales team.
• Counsel and advise customers on any credit issues.
• Advise regional V.P. region managers, branch managers, regional credit managers and director of credit of status, conditions, violations and recommendations for all credit issues.

Additional Responsibilities & Qualifications:

• Provide for ongoing training of the credit staff.
• Maintain the corporate credit policy Recommend changes in the credit policy to senior management
• Ability to understand and interpret market factors and risk.
• Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
• Monitor deductions being taken by customers.
• Above average analytical and problem solving skills.
• Ability to learn and use Oracle and or Navison.

Work Experience:

• 3-5 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.
• 5-10 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experienced in providing leadership to others regarding work related systems, processes, and challenges.
• Experience of interpreting strategy and policy in order to set and deliver objectives.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Education:

Bachelor's Degree Preferred

What We Offer:

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn. Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

What We Offer

• Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more!

Learn more here.