Collection Representative and Student Loan Exit Counselor (COLL REPR)

University of California, Davis; Davis (CA); On-site; USD 38,000 - 55,000; Full time

Job summary

University of California, Davis is seeking a dedicated Loan Counselor to oversee the campus loan counseling program, manage loan records, and administer program documentation. The role also handles receivables from students and non-students processed through Banner and administers returned electronic payments.

The position is 100% on-site in Davis, CA, with a 100% on-site work schedule and a salary range reflecting UC Davis' STEPS pay grade.

Qualifications

• Experience with Federal and University loan programs and promissory notes.
• Ability to interpret regulations and apply them to loan processes.
• Experience with accounts receivable and office software.

Responsibilities

• Delinquent accounts / collect accounts receivable (50%).
• Student loan document management (20%).
• Student loan exit counseling (20%).
• Other duties as assigned (10%).

Skills

Accounts receivable

Regulatory knowledge

Interpersonal skills

Math skills

Education

No specific degree required

Tools

Banner

Oracle

Cognos

Job description

Job Summary

Under general supervision of the Student Accounting Supervisor, this position assumes responsibility for all aspects of the campus loan counseling program, including conducting exit loan counseling to UC Davis students, overseeing the loan records management, and performing loan program documentation administration. This position is also responsible for the collection on accounts receivable from former and current students and the non-student receivables processed through Banner. The incumbent is also responsible to administrate the returned electronic payments.

Apply By Date

October 23, 2026

Minimum Qualifications

• Experience working with the terms & conditions surrounding Federal and University-based student loan programs.
• Experience in reading and interpreting regulations, the underlying codification, the determination of Federal, State, and Local laws and how they interact with loan program regulations and promissory notes.
• Experience in accounts receivable in addition to experience using various programs and software for word processing, spreadsheets, and database management programs.
• Working knowledge of consumer collection industry "best practices" and regulations including, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Federal privacy and Bankruptcy Regulations, and applicable state laws, as well as pertinent UC and campus policies and procedures.
• Math skills sufficient to calculate interest and percentages and to project quarterly and monthly payments of varying amounts and interest rates.
• Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner.

Preferred Qualifications

• Knowledge of university accounting procedures and campus systems (BANNER, Oracle, Cognos).
• Knowledge of University policies and procedures.
• Strong interpersonal skills including tact, diplomacy, and flexibility to facilitate communication and interactions with a variety of personalities in a high volume and sometimes negative contact setting regarding loans.
• Organizational and time management skills to independently establish priorities and coordinate and complete competing assignments within established time-frames.

Key Responsibilities

• 50% - Delinquent Accounts/ Collect Accounts Receivable
• 20% - Student Loan Document Management
• 20% - Student Loan Exit Counselor
• 10% - Other Duties

Department Overview

The Student Accounting Division is responsible for maintaining student accounting data. The unit ensures timely and accurate payments and billings to students, sponsors, and federal and state agencies. Manages all student accounting and reporting functions including; interpretation and application of federal and state laws and regulations, compliance with reporting requirements of Internal Revenue Service and various agencies. Advise and train campus departmental users on loan policies, procedures and systems and coordinates accounts receivable interface with the campus financial system.

POSITION INFORMATION

• Salary or Pay Range: $27.91 - $39.64/hr.
• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: COLL REPR
• UC Job Code: 004622
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F 8:00 AM - 5:00 PM
• Location: Davis, CA
• Union Representation: Yes - CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives