Collection Representative

firstsourc; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Stable schedule

No weekend work

Paid training and development

Supportive team environment

Career growth opportunities

Equal opportunity employer

Job summary

Firstsource Solutions, through its ARSI division, is seeking Collection Representatives in Thousand Oaks, CA to handle high-volume calls, negotiate payment plans, and maintain accurate records. The role offers 18–20 USD/hour with a monthly bonus and in-office work.

The position runs Monday–Friday, 7:00 AM to 3:30 PM PST, with no weekends and paid training provided by Firstsource. Join a team focused on compliant, customer-centered debt recovery.

Qualifications

• Excellent verbal and written communication skills.
• Strong negotiation, problem-solving, and customer service abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Previous collections, sales, telemarketing, customer service, or call center experience preferred.
• Strong attention to detail and commitment to compliance standards.
• Bilingual Spanish/English skills are a plus.

Responsibilities

• Handle a high volume of inbound and outbound collection calls professionally and respectfully.
• Negotiate payment arrangements while adhering to all federal, state, client, and company compliance requirements.
• Manage an active portfolio of 250+ accounts and work toward monthly performance goals.
• Accurately document account activity and maintain detailed records within collection systems.
• Research, verify, and update account information using approved data sources.
• Participate in ongoing training, coaching, and team meetings to support professional development and success.

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Customer service

Multitasking

Attention to detail

Compliance

Bilingual Spanish/English

Job description

Collection Representative

Spanish Speakers Preferred - Not Required

Thousand Oaks, CA | Full-Time | In-Office

Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus

Location:

555 St. Charles Drive, Suite 100

Thousand Oaks, CA 91360

Schedule:

Full-Time: Monday-Friday, 7:00 AM - 3:30 PM PST

No Weekends!

Join Our Team

American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of original creditor clients nationwide.

We are seeking motivated, professional, and customer-focused Collection Representatives to join our growing Thousand Oaks team. If you have strong communication skills, enjoy helping people find solutions, and thrive in a goal-oriented environment, we'd love to hear from you.

What You'll Do

• Handle a high volume of inbound and outbound collection calls professionally and respectfully.
• Negotiate payment arrangements while adhering to all federal, state, client, and company compliance requirements.
• Manage an active portfolio of 250+ accounts and work toward monthly performance goals.
• Accurately document account activity and maintain detailed records within collection systems.
• Research, verify, and update account information using approved data sources.
• Participate in ongoing training, coaching, and team meetings to support professional development and success.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong negotiation, problem-solving, and customer service abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Previous collections, sales, telemarketing, customer service, or call center experience preferred.
• Strong attention to detail and commitment to compliance standards.
• Bilingual Spanish/English skills are a plus.

Why Join Firstsource?

• Competitive hourly pay: $18.00 - $20.00 per hour
• Monthly performance-based bonus opportunities
• Stable Monday-Friday schedule
• No weekend work
• Paid training and ongoing development
• Supportive team environment
• Career growth and advancement opportunities
• Equal Opportunity Employer committed to diversity and inclusion

Equal Employment Opportunity

Firstsource Transaction Services USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We are committed to providing equal employment opportunities in recruiting, hiring, compensation, benefits, training, promotion, transfer, and termination. Firstsource also maintains an affirmative action program to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.