Patient Collections Specialist

Family Care Center; Tennessee; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Competitive benefits

Job summary

Family Care Center is seeking a Patient Collections Specialist for our remote team. You will handle inbound and outbound calls to resolve outstanding balances, review and mail patient statements, set up payment plans, and propose accounts for bad debt.

We support a caring, collaborative culture with strong growth opportunities, a healthy work‑life balance, and comprehensive benefits. Hourly compensation ranges from $18.00 to $20.00, reflecting experience.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• Experience in a health care setting or call center environment is a plus.

Responsibilities

• Handle inbound and outbound calls to collect payments and resolve balances.
• Review and mail patient statements; set up payment plans.
• Propose accounts for bad debt and maintain accurate records.

Skills

Customer service

Phone support

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Hourly Compensation: $18.00 - $20.00 Depending on Experience

Position Overview

The Patient Collections Specialist is responsible for handling inbound and outbound patient phone calls in an effort to resolve outstanding balances. This position also reviews and mails patient statements, sets up payment plans, and proposes accounts for bad debt.

Essential Responsibilities

• Responsible for all functions related to the collection of payment on patient accounts.
• Communicates directly with patients regarding their financial responsibility for services.
• Handles inbound and outbound phone calls from internal and external customers, answers questions, take payments and resolves issues.

Supervisory Or Managerial Responsibility

• None

Other Duties

• Other duties as assigned by management.

Minimum Qualifications

• High school diploma or equivalent required. Associates degree preferred.
• One year of clerical experience in a health care setting preferred. Experience in a call center like environment preferred.
• Experience with Microsoft Office Suite required.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.