Collection Analyst, Child Support Enforcement Division

Orleansda; New Orleans (LA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Sick leave & vacation

Public Service Loan Forgiveness

Municipal retirement plan

Job summary

OPDA (Orleans Parish District Attorney's Office) seeks a detail-oriented support professional to systematically monitor caseloads and ensure timely child support actions. You will handle inquiries, coordinate with the legal team, and support enforcement efforts in a busy parish office.

The role emphasizes organizational excellence, dependable attendance, and a commitment to serving New Orleans families through accurate record-keeping and responsive client service.

Qualifications

• Excellent organizational skills.
• Customer service skills.
• Basic computer skills.
• Dependability in attendance and work product.
• Passionate about promoting and addressing the needs of New Orleanians.

Responsibilities

• Systematically monitor assigned caseload.
• Ensure timely payments on child support cases through calls, correspondence, and court action.
• Monitor cases for enforcement measures, health insurance enforcement, and financial audit of cases.
• Ensure adherence to employer income assignment orders.
• Perform parent locate on parties as necessary.
• Forward Rules and Motions to legal department/Assistant DAs.
• Testify in court when necessary.
• Address walk-in clients and handle incoming calls related to caseload.
• Review daily enforcement reminders and maintain caseload filing.
• Maintain OPDA and DCFS email accounts.

Skills

Organizational skills

Customer service

Basic computer skills

Dependability

Community focus

Job description

ABOUT THE ORLEANS PARISH DISTRICT ATTORNEY'S OFFICE (OPDA):

Jason Rogers Williams took office as the Orleans Parish District Attorney on January 11, 2021, and is building a 21st century prosecutors' office with a team of the best and brightest from around the country and a mission of being as smart on crime as the office has historically been tough on crime. It is the mission of OPDA to increase public safety through the ethical, consistent, and zealous enforcement of the law.

DUTIES AND RESPONSIBLITIES:

• Responsible for systematic monitoring of assigned caseload.
• Ensure timely payments on child support cases through telephone contact, correspondence, and appropriate court action.
• Monitor cases for enforcement measures if needed, health insurance enforcement, and financial audit of cases.
• Monitor the adherence to employer income assignment orders.
• Perform parent locate on parties as necessary.
• Initiate process of Rules and Motions to be forwarded to legal department/Assistant DAs.
• Testify in court when necessary.
• Address walk-in clients.
• Handle incoming phone calls from parties, employers, or other agencies, as it relates to your caseload, or while temporarily filling in for someone else.
• Review and take action on daily system-generated case enforcement reminders.
• Maintain caseload filing.
• Maintain both OPDA and Department of Children and Family Services email accounts.

QUALIFICATIONS AND SKILLS:

• Excellent organizational skills
• Customer service skills
• Basic computer skills
• Dependability in both attendance and work product
• Passionate about promoting and addressing the needs of New Orleanians

SALARY

$30,000 annually

BENEFITS:

• New hires may be eligible for:
• Enrollment in the City of New Orleans health insurance plan
• 6.44 hours of sick leave and no fewer than 6.44 hours of vacation leave per month (6.44 hours per month = approximately 10 days per year)
• Enrollment in the New Orleans Municipal Employees' Retirement System
• Federal Public Service Loan Forgiveness program
• A generous paid holiday schedule

EEO STATEMENT

OPDA is an equal opportunity employer. The office values a diverse workforce and management reflective of the communities that it serves. Accordingly, OPDA adheres to a policy of making employment, promotion, and other personnel decisions without regard to race, culture, color, religion, sex, sexual orientation, gender identity, national origin, marital status, caregiver status, age, disability, or other legally protected status.