Colleague Relations Consultant

Hartford HealthCare; Hartford (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Hartford HealthCare is seeking a Colleague Relations Consultant to manage moderately complex colleague relations issues, provide guidance to managers, and coordinate case lifecycles with proper documentation.

This role requires a Bachelor’s degree in Business, HR or related field, 3+ years in employee relations, and willingness to travel between Hartford HealthCare locations. Proficiency in Microsoft Office and HRIS familiarity are needed.

Qualifications

• Bachelor's degree in Business, Human Resources or related field is required.
• 3+ years of employee relations experience or comparable HR experience.
• Ability to interpret and apply HR policies and guidelines in varying situations.
• Willingness to travel between Hartford HealthCare locations as needed.
• Proficiency with Microsoft Office; willingness to learn HRIS platforms.

Responsibilities

• Manages moderately complex colleague relations issues with sound judgment and policy knowledge.
• Provides strategic guidance and coaching to managers and leaders on addressing colleague concerns.
• Partners with cross-functional teams to resolve cases and ensure fair processes.
• Guides leaders through performance improvement processes using coaching and formal action tools.
• Coordinates case lifecycle from opening through triage and resolution with thorough documentation.

Skills

Customer service

Independent work

Problem solving

Discretion

Communication

Microsoft Office

Travel flexibility

Education

Bachelor's degree in Business, HR or related field

Tools

HRIS platforms

Job description

Location Detail: 100 Pearl Street Hartford (10484)

Shift Detail: Monday-Friday

Join Hartford HealthCare at a Transformative Moment

Hartford HealthCare is launching a new Centralized Colleague Relations Department - a strategic, system-wide function designed to elevate how we support our 40,000+ colleagues across the organization. This is a unique opportunity to help build a best-in-class model from the ground up, driving consistency, fairness, and proactive solutions that strengthen the colleague experience.

As a key member of this newly created team, you will apply data-driven insights, standardized practices, and deep HR expertise to deliver meaningful, sustainable impact. You will play a critical role in shaping how colleagues are supported, heard, and empowered across Hartford HealthCare for years to come.

Help us define the future of Colleague Relations - join us and make your mark.

Responsibilities

The Colleague Relations Consultant manages moderately complex colleague relations issues, applying sound judgment and a thorough understanding of organizational policies. This role also provides strategic guidance and coaching to managers and leaders on effectively addressing colleague-related concerns. Responsibilities include but are not limited to the following:

• Investigates moderate-risk and moderately complex colleague relations requests.
• Interpret and apply HR policies in nuanced situations.
• Partners with cross-functional teams, including Centers of Excellence (COEs), Legal, and Field HR, to resolve colleague relations cases.
• Guides leaders through the performance improvement process utilizing coaching and development, formal corrective action and decision guide tools.
• Partner with Field HR team to determine need for strategic planning, identify engagement and retention opportunities and execute HHC recommended solutions
• Coordinates case life cycle from opening through triage and resolution; Maintain appropriate case documentation and case tracking

Qualifications

Education

• Bachelors in Business, Human Resources or related field required

Experience

• 3+ years employee relations experience or comparable experience in the HR capacity

Skills & Abilities

• Superior customer service orientation and ability to respond in a constructive and timely manner.
• Must be self-directed and motivated. Work with minimal supervision and exercises common sense and strong independent judgment to problem-solve. Has the ability to identify core issues and resolve them via effectively utilizing available resources.
• Consistently works with integrity to develop strong trusting relationships and handle confidential information with discretion.
• Proficiency in Microsoft Office and a willingness to learn HRIS platforms (prior HRIS experience a plus)
• Willing and able to travel between HHC locations as needed.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.