Collaboration Solutions Engineer: Teams Rooms & AV

Trane Technologies; Davidson (NC); Hybride; USD 79 000 - 101 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K match

Tuition assistance

Paid time off

Résumé du poste

Trane Technologies is a leader in sustainable climate solutions. We seek a Collaboration Services Engineer to engineer, deploy, and support Teams Rooms, conference-room AV, and digital signage across the enterprise.

You will collaborate with IT, security, facilities, and partners to deliver reliable, secure meeting experiences. The role demands hands-on skills, strong customer service, and documentation, with occasional travel and event support.

Qualifications

• Bachelor’s degree in IT/CS/engineering/AV tech or related field.
• 3+ years supporting collaboration technology, Microsoft 365, AV systems, meeting rooms or digital signage.
• Hands-on troubleshooting Teams Rooms, room peripherals, displays, and connectivity.
• Experience with incident and request management (ideally ServiceNow).
• Ability to read technical docs, wiring diagrams, and implementation plans.
• Strong written and verbal communication and customer-service mindset.
• Willingness to travel occasionally and support outside normal hours.

Responsabilités

• Provide Level 2/3 support for collaboration services and participate in incident, request, and change processes.
• Document work and assets in ServiceNow and maintain accurate configuration data.
• Analyze recurring incidents to identify root causes and automation opportunities.
• Create and maintain runbooks, knowledge articles, and standard procedures.
• Coordinate with vendors, installation partners, and MSPs for deployments.
• Support Teams Rooms and digital signage projects across sites.

Connaissances

Microsoft Teams Rooms

Customer service

Communication skills

Problem solving

Project coordination

Vendor coordination

Documentation

Teamwork

Travel readiness

Formation

Bachelor’s degree in information technology, computer science, engineering, audiovisual technology, or a related field

Outils

ServiceNow

PowerShell

Microsoft Teams Rooms Pro

Teams Admin Center

Microsoft 365

Intune

Entra ID

Power Platform

Description du poste

Trane Technologies is a leader in sustainable climate solutions. We seek a Collaboration Services Engineer to engineer, deploy, and support Teams Rooms, conference-room AV, and digital signage across the enterprise.

You will collaborate with IT, security, facilities, and partners to deliver reliable, secure meeting experiences. The role demands hands-on skills, strong customer service, and documentation, with occasional travel and event support.