Collaboration Technology Engineer: Teams Rooms & Signage

IRC Trane Technologies Company LLC; Davidson (NC); On-site; USD 79,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies seeks a Collaboration Services Engineer to engineer, deploy, and support Teams Rooms, conference room AV, and digital signage across sites. You will work with IT, facilities, and partners to ensure reliable, secure collaboration experiences for executive meetings and town halls.

Responsibilities include room lifecycle management, problem resolution, and governance of signage platforms, with an emphasis on customer service and timely issue resolution.

Qualifications

• Bachelor’s degree in information technology, computer science, engineering, audiovisual technology, or a related field; equivalent experience may be considered.
• Three or more years of experience supporting collaboration technology, Microsoft 365, audiovisual systems, conference rooms, digital signage, or related enterprise IT services.
• Hands-on experience troubleshooting Microsoft Teams meetings, Teams Rooms, room peripherals, displays, cameras, microphones, speakers, and connectivity issues.
• Experience with incident and request management, preferably with ServiceNow or similar ITSM platform.
• Strong written and verbal communication skills with ability to explain technical issues to executives and users.

Responsibilities

• Own day-to-day engineering and operational support of Microsoft Teams Rooms and related room systems.
• Support enterprise digital-signage deployments, governance, and ongoing maintenance.
• Provide Level 2 and Level 3 support; document runbooks and support procedures.
• Coordinate with vendors, installation partners, and cross-functional teams to deliver projects.

Skills

Teams Rooms

AV troubleshooting

Customer focus

Executive communication

Incident management

Documentation

Project coordination

Vendor coordination

Support experience

Automation familiarity

Education

Bachelor’s degree in IT/CS/Engineering or equivalent

Tools

Teams Rooms Pro

Teams Admin Center

Microsoft 365

Exchange room resources

Entra ID

Intune

PowerShell

Microsoft Graph

Power Platform

Appspace

AV systems

Job description

Trane Technologies seeks a Collaboration Services Engineer to engineer, deploy, and support Teams Rooms, conference room AV, and digital signage across sites. You will work with IT, facilities, and partners to ensure reliable, secure collaboration experiences for executive meetings and town halls.

Responsibilities include room lifecycle management, problem resolution, and governance of signage platforms, with an emphasis on customer service and timely issue resolution.