Collaboration Services Engineer
Trane Technologies
Recebe uma resposta deste empregador
O teu currículo e carta de apresentação, adaptados exatamente ao que estão a contratar.
Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Trane Technologies is a leader in sustainable climate solutions. We seek a Collaboration Services Engineer to engineer, deploy, and support Teams Rooms, conference-room AV, and digital signage across the enterprise.
You will collaborate with IT, security, facilities, and partners to deliver reliable, secure meeting experiences. The role demands hands-on skills, strong customer service, and documentation, with occasional travel and event support.
Qualificações
- Bachelor’s degree in IT/CS/engineering/AV tech or related field.
- 3+ years supporting collaboration technology, Microsoft 365, AV systems, meeting rooms or digital signage.
- Hands-on troubleshooting Teams Rooms, room peripherals, displays, and connectivity.
- Experience with incident and request management (ideally ServiceNow).
- Ability to read technical docs, wiring diagrams, and implementation plans.
- Strong written and verbal communication and customer-service mindset.
- Willingness to travel occasionally and support outside normal hours.
Responsabilidades
- Provide Level 2/3 support for collaboration services and participate in incident, request, and change processes.
- Document work and assets in ServiceNow and maintain accurate configuration data.
- Analyze recurring incidents to identify root causes and automation opportunities.
- Create and maintain runbooks, knowledge articles, and standard procedures.
- Coordinate with vendors, installation partners, and MSPs for deployments.
- Support Teams Rooms and digital signage projects across sites.
Conhecimentos
Formação académica
Ferramentas
Descrição da oferta de emprego
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
The Collaboration Services Engineer is responsible for the engineering, deployment, administration, support, and continuous improvement of collaboration technology across Trane Technologies. The primary focus of this role is Microsoft Teams Rooms, conference-room audio/video systems, and enterprise digital signage.
This role translates business and user needs into reliable, secure, and supportable solutions. The engineer works closely with IT infrastructure, networking, security, service operations, business stakeholders, site teams, installation partners, and managed service providers to deliver consistent experiences across the enterprise.
The successful candidate combines hands-on technical capability with strong customer service, vendor coordination, documentation, and project execution skills. The role may support high-visibility executive meetings, leadership events, town halls, board activities, and other time-sensitive business engagements.
- Teams Rooms and Meeting Technology
- Own the day-to-day engineering and operational support of Microsoft Teams Rooms, including room systems, touch consoles, cameras, microphones, speakers, displays, control systems, room peripherals, and related network and power dependencies.
- Administer and monitor Teams Rooms through the Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, and approved device-management and vendor platforms.
- Maintain room standards, naming conventions, licensing, configuration baselines, monitoring groups, asset records, and lifecycle information.
- Support standard and custom Teams Room designs, including rooms with integrated AV control, multiple displays, specialized audio, room-combining capabilities, and redundant or high-availability components.
- Perform room readiness assessments, installation validation, acceptance testing, firmware and software updates, configuration reviews, and post-deployment verification.
- Troubleshoot complex room incidents involving Teams, Windows or Android room systems, peripherals, AV signal paths, network connectivity, device authentication, room calendars, and user experience.
- Coordinate with networking, security, endpoint, identity, facilities, and external AV partners to resolve issues that span multiple technical domains.
- Support room lifecycle management, including technology assessments, refresh planning, end-of-life reviews, replacement recommendations, inventory accuracy, and annual site review activities.
- Help maintain room-finder data, room documentation, support procedures, knowledge articles, diagrams, and standard work.
- Digital Signage
- Engineer and support the enterprise digital-signage service, including App space or other approved signage platforms, players, displays, content endpoints, registration, device groups, and monitoring.
- Establish and maintain digital-signage governance, technical standards, security practices, support processes, and lifecycle requirements.
- Support signage deployments from requirements and design through procurement, installation, registration, testing, operational handoff, and ongoing support.
- Troubleshoot signage players, displays, content playback, connectivity, authentication, scheduling, device registration, and platform-service issues.
- Partner with communications, facilities, site IT, business stakeholders, and installation partners to ensure signage content and technology are fit for purpose.
- Maintain signage inventories, service health reporting, license and cost-reclass information, support documentation, and site-specific implementation records.
- Provide training and enablement for site contacts and content owners so that routine activities can be completed safely and consistently.
- Service Management and Operational Excellence
- Provide Level 2 and Level 3 support for collaboration services and participate in incident, request, problem, change, and knowledge-management processes.
- Use ServiceNow and approved operational tools to document work, track incidents and requests, maintain asset and configuration information, and communicate status.
- Analyze recurring incidents and service-health data to identify root causes, technical debt, automation opportunities, and improvements to standards or support models.
- Create and maintain runbooks, knowledge articles, technical procedures, diagrams, support models, and operational handoff materials.
- Participate in service reviews, operational reporting, vendor governance, cost management, and continuous-improvement activities.
- Recommend changes that improve reliability, user experience, security, supportability, and total cost of ownership.
- Project Delivery and Partner Management
- Participate in collaboration technology projects, site deployments, office moves, renovations, M&A integrations, and other initiatives affecting meeting spaces or digital signage.
- Translate business requirements into technical designs, implementation plans, estimates, test plans, and supportable solutions.
- Manage or coordinate installation partners and managed service providers, including scope validation, scheduling, quality checks, issue resolution, and acceptance.
- Evaluate hardware, software, service, and vendor options based on business need, enterprise standards, security, lifecycle, supportability, and cost.
- Communicate risks, dependencies, decisions, timelines, and technical tradeoffs to technical and non-technical stakeholders.
- Support procurement, forecasting, asset planning, contract coordination, and annual operating-plan activities related to Teams Rooms and signage.
- Bachelor’s degree in information technology, computer science, engineering, audiovisual technology, or a related field; equivalent experience may be considered.
- Three or more years of experience supporting collaboration technology, Microsoft 365, audiovisual systems, conference rooms, digital signage, or related enterprise IT services.
- Hands-on experience troubleshooting Microsoft Teams meetings, Teams Rooms, room peripherals, displays, cameras, microphones, speakers, and connectivity issues.
- Experience with structured incident and request management, preferably using ServiceNow or a similar IT service-management platform.
- Ability to read technical documentation, wiring or signal-flow diagrams, device specifications, and implementation plans.
- Strong written and verbal communication skills, with the ability to explain technical issues to executives, business users, vendors, and IT teams.
- Demonstrated customer-service mindset, sound judgment, organization, and ability to work effectively under time pressure.
- Willingness to travel occasionally and provide scheduled or event-related support outside normal business hours when needed.
- Experience administering Microsoft Teams Rooms Pro, Teams Admin Center, Microsoft 365, Exchange room resources, Entra ID, Intune, or related Microsoft services.
- Experience with Appspace or another enterprise digital-signage platform.
- Experience with AV technologies such as Q-SYS, Logitech, Crestron, Biamp, Shure, Extron, Poly, Yealink, or comparable platforms.
- Familiarity with Windows and Android Teams Rooms, room-compute systems, touch controllers, DSPs, control processors, cameras, microphones, displays, UPS systems, and managed network services.
- Experience coordinating AV integrators, installation partners, carriers, managed service providers, or other technology vendors.
- Experience with room lifecycle management, technology refresh planning, asset management, monitoring, service-health reporting, and technical debt remediation.
- Experience supporting executive events, live presentations, town halls, board meetings, or broadcast and streaming environments.
- Working knowledge of PowerShell, Microsoft Graph, Power Platform, or other tools used to automate reporting and operational tasks.
- Microsoft Teams Rooms, Microsoft 365, AVIXA, CTS, Q-SYS, or related certifications.
- Experience supporting global organizations, distributed sites, or M&A integration activities.
- Key Competencies
- Customer focus and executive presence
- Systems thinking and end-to-end ownership
- AV and collaboration technology troubleshooting
- Clear communication and stakeholder partnership
- Vendor and installation-partner management
- Incident response and root-cause analysis
- Documentation and standard-work discipline
- Project coordination and prioritization
- Continuous improvement and lean thinking
- Security, lifecycle, and cost awareness
$79,293.33 - $100,500.00
Salary
No
No
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
