Collaboration Solutions Engineer - O365 & PowerPlatform

Koch; Wichita (KS); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Koch in Wichita, KS is seeking an Office 365 Administrator to join a global team supporting O365 products and PowerPlatform. The role requires in-office presence with flexible, hybrid arrangements across Wichita, Plano, Atlanta, and Green Bay.

You will administer and support Office 365, Exchange, SharePoint, OneDrive, and related services, develop knowledge base articles, and aid end users. Collaboration, problem management, and after-hours support are part of the job.

Qualifications

• Experience with Office 365, Active Directory and Exchange.
• Experience working independently and in a team.
• Experience writing knowledge base articles based on resolution paths.
• Experience working with End users to troubleshoot and resolve their Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

Responsibilities

• Be an active member of global team that works with and supports O365 products.
• Own administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
• Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
• Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
• Creating documentation that is easily consumed by a global audience by both customers and support organizations.
• Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
• Escalation point for critical incidents and outages for the products.
• Work as part of a global team providing support after hours as required.

Job description

Koch in Wichita, KS is seeking an Office 365 Administrator to join a global team supporting O365 products and PowerPlatform. The role requires in-office presence with flexible, hybrid arrangements across Wichita, Plano, Atlanta, and Green Bay.

You will administer and support Office 365, Exchange, SharePoint, OneDrive, and related services, develop knowledge base articles, and aid end users. Collaboration, problem management, and after-hours support are part of the job.