Collaboration & Productivity Platforms Leader (Hands-On)

LiveRamp; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

LiveRamp in San Francisco is seeking a hands-on leader to own our enterprise collaboration and ITSM platforms. You’ll guide a Hyderabad-based technical team, set strategy, and stay involved in configuration, integrations, and troubleshooting.

This player-coach role requires end-to-end platform ownership, including architecture, vendor management, and cross-functional collaboration with IT, Engineering, and Security to improve adoption and employee experience.

Qualifications

• Experience owning enterprise collaboration and ITSM platforms end-to-end, including architecture, configuration, integrations, and vendor management.
• Hands-on, working experience managing platforms such as Google WorkSpace, Slack, and Atlassian products (Jira/Jira Service Management, and Confluence). FreshService experience is a plus.
• Experience directly managing and developing a technical team, including hiring, coaching, and performance management.

Responsibilities

• Own the technical strategy, architecture, integrations, administration, operations, reliability, and roadmap for our internal collaboration and productivity platform portfolio.
• Lead, mentor, hire, and develop a technical team in Hyderabad that collaborates closely with globally distributed IT, Engineering, and Security teams.
• Engage with internal stakeholders to understand needs, improve platform adoption, resolve issues, and enhance the employee technology experience.

Skills

People leadership

ITSM platforms

Vendor management

Cross-functional collaboration

Platform strategy

Tools

Google WorkSpace

Slack

Jira/Jira Service Management

Confluence

FreshService

Job description

LiveRamp in San Francisco is seeking a hands-on leader to own our enterprise collaboration and ITSM platforms. You’ll guide a Hyderabad-based technical team, set strategy, and stay involved in configuration, integrations, and troubleshooting.

This player-coach role requires end-to-end platform ownership, including architecture, vendor management, and cross-functional collaboration with IT, Engineering, and Security to improve adoption and employee experience.