Collaboration & Productivity Platforms, Manager

LiveRamp; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

LiveRamp in San Francisco is seeking a hands-on leader to own our enterprise collaboration and ITSM platforms. You’ll guide a Hyderabad-based technical team, set strategy, and stay involved in configuration, integrations, and troubleshooting.

This player-coach role requires end-to-end platform ownership, including architecture, vendor management, and cross-functional collaboration with IT, Engineering, and Security to improve adoption and employee experience.

Qualifications

• Experience owning enterprise collaboration and ITSM platforms end-to-end, including architecture, configuration, integrations, and vendor management.
• Hands-on, working experience managing platforms such as Google WorkSpace, Slack, and Atlassian products (Jira/Jira Service Management, and Confluence). FreshService experience is a plus.
• Experience directly managing and developing a technical team, including hiring, coaching, and performance management.

Responsibilities

• Own the technical strategy, architecture, integrations, administration, operations, reliability, and roadmap for our internal collaboration and productivity platform portfolio.
• Lead, mentor, hire, and develop a technical team in Hyderabad that collaborates closely with globally distributed IT, Engineering, and Security teams.
• Engage with internal stakeholders to understand needs, improve platform adoption, resolve issues, and enhance the employee technology experience.

Skills

People leadership

ITSM platforms

Vendor management

Cross-functional collaboration

Platform strategy

Tools

Google WorkSpace

Slack

Jira/Jira Service Management

Confluence

FreshService

Job description

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

You will:

We're looking for a hands‑on people leader to own our enterprise collaboration and productivity platform portfolio.You You'll lead a small technical team based in Hyderabad, set the technical strategy and roadmap for these platforms, and stay directly involved in configuration, integrations, and troubleshooting. This is a player‑coach role: you'll split your time between leading and developing your team and doing hands‑on platform work yourself.

• Own the technical strategy, architecture, integrations, administration, operations, reliability, and roadmap for our internal collaboration and productivity platform portfolio.
• Lead, mentor, hire, and develop a technical team in Hyderabad that collaborates closely with globally distributed IT, Engineering, and Security teams.
• Engage directly with internal stakeholders to understand their needs, improve platform adoption, resolve recurring or systemic issues, and continuously improve the employee technology experience.
• Manage vendor relationships for the platforms you own: track product roadmaps, releases, and capabilities, and translate relevant developments into concrete value for LiveRamp.
• Apply an automation‑first and AI‑first approach to service delivery, platform operations, observability, reporting, and everyday employee workflows.
• Contribute hands‑on through design reviews, proofs of concept, configuration, implementation, and troubleshooting — this is not a purely oversight role.
• Partner with IT, Engineering, Security, and business leaders to align platform investments with company priorities.
• Collaborate periodically across international time zones, including occasional planned evening or early‑morning overlap with global teams — distinct from any formal on‑call responsibilities.

About you:

• Experience owning enterprise collaboration and IT service management (ITSM) platforms end‑to‑end, including architecture, configuration, integrations, and vendor management.
• Hands‑on, working experience managing platforms such as Google WorkSpace, Slack, and Atlassian products (Jira/Jira Service Management, and Confluence). freshservice, — transferable experience across comparable enterprise platforms is valued as much as experience with these exact products.
• Experience directly managing and developing a technical team, including hiring, coaching, and performance management.
• Strong communication skills and comfort working across time zones with globally distributed teams.

Preferred Skills:

• ITIL or equivalent ITSM process certification
• Experience managing ITSM platforms such as FreshService.
• Experience managing SaaS vendor contracts, renewals, and license optimization.
• Prior experience in a player‑coach role balancing people leadership with hands‑on technical delivery.

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.