Collaboration AV Engineer

Insight Global; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking an AV & Collaboration Technician to join our Network Infrastructure Operations team. This role focuses on supporting conference room technology, collaboration platforms, and AV systems across corporate environments.

The ideal candidate thrives on solving technical challenges and delivering reliable collaboration experiences. You will support Microsoft Teams Rooms, Cisco collaboration technologies, Webex platforms, and enterprise AV hardware while partnering with Network

Qualifications

• 3–5 years of experience supporting audio visual, collaboration, unified communications, or related technologies.
• Experience supporting Microsoft Teams Rooms, Cisco collaboration technologies, Webex environments, or similar enterprise collaboration platforms.
• Strong troubleshooting skills across AV hardware, room systems, displays, microphones, cameras, speakers, control systems, and conferencing peripherals.
• Fundamental understanding of networking concepts including IP addressing, DNS, DHCP, VLANs, PoE, and basic network troubleshooting.
• Experience supporting executive meetings, leadership events, or high-visibility business functions.
• Ability to effectively prioritize work, manage multiple responsibilities, and meet deadlines in a dynamic environment.
• Strong communication skills with the ability to support both technical and non-technical audiences.
• Ability to work independently while collaborating effectively within a team environment.
• Strong documentation and organizational skills.
• Valid Driver's License.

Responsibilities

• Support and troubleshoot conference room and collaboration technologies including Microsoft Teams Rooms, Cisco RoomOS devices, Webex platforms, Neat devices, Logitech peripherals, and related AV hardware.
• Respond to AV support requests, diagnose issues, and restore service with minimal disruption to end users.
• Provide meeting support for executive meetings, leadership events, town halls, training sessions, and other high-visibility business events.
• Perform preventative maintenance, room health audits, firmware updates, and equipment validation.
• Assist with conference room deployments, refresh projects, hardware replacements, and room modernization initiatives.
• Partner with Network Operations and IT teams to troubleshoot connectivity issues affecting AV systems and collaboration services.
• Support and maintain collaboration platforms including Teams Rooms, Cisco Control Hub, Webex Calling, Teams Calling, and related management portals.
• Document room configurations, support procedures, standards, and operational runbooks.
• Coordinate with vendors and internal stakeholders on repairs, upgrades, installations, and project activities.
• Identify opportunities to improve reliability, user experience, support processes, and operational efficiency.
• Manage competing priorities while maintaining a high level of service and professionalism during time-sensitive situations.

Skills

Troubleshooting

Customer service

Documentation

Communication

Team collaboration

Time management

Prioritization

Learning mindset

Tools

Microsoft Teams Rooms

Cisco RoomOS

Webex platforms

Neat devices

Logitech peripherals

Room control systems

Cisco Control Hub

Webex Calling/Teams Calling

Job description

Insight Global is seeking an AV & Collaboration Technician to join our Network Infrastructure Operations team. This role focuses on supporting conference room technology, collaboration platforms, and AV systems across corporate environments.

The ideal candidate thrives on solving technical challenges and delivering reliable collaboration experiences. You will support Microsoft Teams Rooms, Cisco collaboration technologies, Webex platforms, and enterprise AV hardware while partnering with Network