Senior Collections Representative Lead

University of California - San Francisco; Emeryville (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

University of California - San Francisco is seeking a Sr. Collections Representative Lead to manage billing and collections with advanced knowledge of government payer processes.

The Lead trains staff, monitors backlogs, and handles complex accounts using EPIC, CIRIUS, RevCyclePro and other systems. You will work with Patient Financial Services and other departments to resolve denials, ensure accurate Medicare, Medi-Cal and managed care billing, and apply CPT/ICD/DRG coding understanding to

Qualifications

• Four or more years of experience in a hospital billing office environment.
• Knowledge of contracts, insurance billing requirements, UB04 claim forms, Medicare, Medi-Cal and compliance program regulations.
• Must understand CPT, ICD, DRG, and HCPCs codes.
• Good analytical and organizational skills, interpersonal, verbal, and written communication skills.
• Proactive and assertive account resolution skills.
• Computer software skills (i.e. Microsoft Office and E-mail).
• Must demonstrate an in-depth understanding of all aspects of billing greater than an Office Assistant III and Senior Collections Rep I.

Responsibilities

• Assist with training and monitor backlogs; work on special projects.
• Billing and collections responsibilities: gather and secure information for billing, follow up and payment according to payer guidelines.
• Interact with Patient Financial Services staff, departments, management, patients and external vendors to resolve issues and ensure accurate billing.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Verbal and written communication

Account resolution

Follow procedures

Compassionate customer service

Keyboard skills

CPT ICD DRG HCPCS knowledge

Positive work ethics

Proactive and assertive

Microsoft Office / Email skills

Education

High school diploma or GED

Tools

EPIC

CIRIUS

RevCyclePro

Imaging

DDE

Microsoft Office

Job description

Sr. Collections Representative Lead Representative (Lead) .

Sr. Collections Representative Lead Representative (Lead) . The Lead is assigned job functions that parallel that of a *Biller/Collector. The Lead has advanced knowledge of Government payer billing and collections and serves as a resource person to other staff members and management. The Lead is responsible for assisting with training, monitoring backlogs and are assigned special projects. The Lead is responsible for both billing and collections, gathering and securing all information needed for billing, follow up, and payment of accounts in accordance with the specific payer guidelines, policies, procedures, and compliance regulations. *A Biller/Collector is responsible for the following: Reviewing, correcting, and completing billings to ensure complete and accurate billing of Medicare, Medi-Cal and/or Managed Medicare/Medi-Cal payers; calculates expected reimbursement to verify expected payments versus actual payments received; files disputes with payers for denials and/or underpayments; and is accountable and responsible for accurate billing and reconciles accounts to closure. The Lead utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of EPIC, Hospital Rates, CIRIUS, RevCyclePro, Imaging, DDE and various payer websites. Frequent contact with Patient Financial Services staff, departments and management, as well as patients, billing and professional fee and collection services vendors.

Sr. Collections Representative Lead Representative (Lead) . The Lead is assigned job functions that parallel that of a *Biller/Collector. The Lead has advanced knowledge of Government payer billing and collections and serves as a resource person to other staff members and management. The Lead is responsible for assisting with training, monitoring backlogs and are assigned special projects. The Lead is responsible for both billing and collections, gathering and securing all information needed for billing, follow up, and payment of accounts in accordance with the specific payer guidelines, policies, procedures, and compliance regulations. *A Biller/Collector is responsible for the following: Reviewing, correcting, and completing billings to ensure complete and accurate billing of Medicare, Medi-Cal and/or Managed Medicare/Medi-Cal payers; calculates expected reimbursement to verify expected payments versus actual payments received; files disputes with payers for denials and/or underpayments; and is accountable and responsible for accurate billing and reconciles accounts to closure. The Lead utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of EPIC, Hospital Rates, CIRIUS, RevCyclePro, Imaging, DDE and various payer websites. Frequent contact with Patient Financial Services staff, departments and management, as well as patients, billing and professional fee and collection services vendors.

Requirements:

• High school graduates or GED certificate.
• Four or more years of experience in a hospital billing office environment.
• Knowledge of contracts, insurance billing requirements, UB04 claim forms, Medicare, Medi-Cal and compliance program regulations.
• Good analytical and organizational skills, interpersonal, verbal, and written communication skills.
• Knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation.
• Adequate keyboard skills.
• Proactive and assertive account resolution skills.
• Must be a motivated individual with positive and exceptional work ethics.
• Ability to follow directions and written procedures.
• Ability to balance assertiveness with compassion for the patient and others.
• Must have a thorough understanding of CPT, ICD, DRG, and HCPC codes.
• Must have a thorough understanding of stop losses, per diems, carve-outs and other contract terms and conditions.
• Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
• Must demonstrate an in-depth understanding of all aspects of billing greater than an Office Assistant III and Senior Collections Rep I. Note: This requirement applies only to UCSF Internals applicants only.

Preferred Qualifications

• Medical terminology experience.
• ICD, CPT4, HCPCS, DRG coding experience.
• Understanding of HIPAA rules and regulations.

Requirements:

• High school graduates or GED certificate.
• Four or more years of experience in a hospital billing office environment.
• Knowledge of contracts, insurance billing requirements, UB04 claim forms, Medicare, Medi-Cal and compliance program regulations.
• Good analytical and organizational skills, interpersonal, verbal, and written communication skills.
• Knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation.
• Adequate keyboard skills.
• Proactive and assertive account resolution skills.
• Must be a motivated individual with positive and exceptional work ethics.
• Ability to follow directions and written procedures.
• Ability to balance assertiveness with compassion for the patient and others.
• Must have a thorough understanding of CPT, ICD, DRG, and HCPC codes.
• Must have a thorough understanding of stop losses, per diems, carve-outs and other contract terms and conditions.
• Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
• Must demonstrate an in-depth understanding of all aspects of billing greater than an Office Assistant III and Senior Collections Rep I. Note: This requirement applies only to UCSF Internals applicants only.

Preferred Qualifications

• Medical terminology experience.
• ICD, CPT4, HCPCS, DRG coding experience.
• Understanding of HIPAA rules and regulations.