Cold-Storage Customer Success Specialist

Envision Cold (Boaz, AL); Boaz (AL); On-site; USD 22,000 - 28,000; Full time

Job summary

Envision Cold is opening a new cold storage facility in Boaz, AL. The CSR role focuses on delivering exceptional service to customers and coordinating import/export documentation with Shipping & Receiving teams. The position requires attention to detail, strong communication skills, and the ability to work with a WMS and MS Office.

On-site work with potential weekend shifts; 18/16/20 USD per hour depending on experience, with standard benefits to be discussed during onboarding.

Qualifications

• At least 6 months of customer service experience in warehousing or logistics.
• Fluent in English and Spanish preferred; written and verbal communication ideal.
• Experience with import/export coordination preferred.

Responsibilities

• Address customer complaints and issues promptly and professionally, striving for quick resolutions.
• Assist in preparing, reviewing, and processing import/export documentation for food storage and distribution.
• Ensure administrative compliance with customs regulations, food safety standards, and trade laws.
• Liaise with customs brokers, freight forwarders, and logistics partners.
• Maintain records for audits, inspections, and regulatory reporting.
• Monitor shipment status and resolve documentation discrepancies or delays.
• Support cold-chain and storage compliance through proper documentation handling.
• Identify and resolve issues affecting overall service to customers.
• Generate reports per customer requests.
• Escalate complex problems when necessary.
• Maintain clear communication with customers, colleagues and management regarding order status and inventory.
• Support billing accuracy by verifying order details and charges.
• Collaborate with Operations and Shipping & Receiving teams to meet goals.
• Keep accurate records of customer interactions and inventory movements.

Skills

Customer service

Bilingual English/Spanish

Attention to detail

Communication

Attendance reliability

Schedule flexibility

Tools

MS Office

WMS

CRM

Job description

Envision Cold is opening a new cold storage facility in Boaz, AL. The CSR role focuses on delivering exceptional service to customers and coordinating import/export documentation with Shipping & Receiving teams. The position requires attention to detail, strong communication skills, and the ability to work with a WMS and MS Office.

On-site work with potential weekend shifts; 18/16/20 USD per hour depending on experience, with standard benefits to be discussed during onboarding.