Bilingual Logistics CSR: Customer Support & Documentation

Envision Cold; Boaz, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Envision Cold is opening a new cold storage facility in Boaz, AL, with onboarding beginning October 12, 2026. The CSR will be a critical link to customers, ensuring they receive excellent service and solutions to concerns, and will assist in handling import/export documentation.

The role works with Shipping & Receiving to meet daily expectations and requires flexibility for early/late shifts and weekends. Fluency in English and Spanish and solid computer skills are preferred for record-keeping

Qualifications

• Minimum 6 months’ Customer Service experience in a Warehouse, Distribution or Logistics organization; ideally dealing with food storage and distribution.
• Import/Export coordination experience highly preferred.
• Fluent in English and Spanish preferred (written and spoken).
• Strong computer skills with understanding of MS Office.
• Experience working with a Warehouse Management System (WMS) highly preferred.
• Must be 18 years or older.
• Ability to be flexible with schedule including early/late shifts and weekends.

Responsibilities

• Address customer complaints promptly and professionally.
• Assist in preparing, reviewing, and processing import and export documentation for food product storage and distribution.
• Ensure administrative compliance with customs regulations, food safety standards, and trade laws.
• Liaise with customs brokers, freight forwarders, and logistics partners.
• Maintain records for audits, inspections, and regulatory reporting.
• Monitor shipment status and resolve documentation discrepancies or delays.
• Support cold-chain and storage compliance through proper documentation handling.
• Identify and resolve issues affecting overall service to our customers.
• Generate reports per customer requests.
• Escalate complex problems to the appropriate personnel when necessary.
• Maintain clear and open communication channels with customers, colleagues, and management regarding order status, inventory levels, and any other relevant information.
• Support billing accuracy by verifying order details, accessorial charges, and documentation.
• Collaborate with Operations and Shipping & Receiving team members to achieve departmental goals and objectives.
• Keep accurate records of customer interactions, requests, requirements, transactions, and inventory movements using company systems and databases
• Adhere to safety protocols and guidelines to ensure a safe working environment.
• Report any safety hazards or concerns to the appropriate personnel.

Skills

Customer service experience

Bilingual English/Spanish

Strong computer skills

Tools

MS Office proficiency

Warehouse Management System (WMS) experience

Job description

Envision Cold is opening a new cold storage facility in Boaz, AL, with onboarding beginning October 12, 2026. The CSR will be a critical link to customers, ensuring they receive excellent service and solutions to concerns, and will assist in handling import/export documentation.

The role works with Shipping & Receiving to meet daily expectations and requires flexibility for early/late shifts and weekends. Fluency in English and Spanish and solid computer skills are preferred for record-keeping