Cognition (Devin AI) Consultant

GAC Solutions; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Devin seeks a Customer Success Advocate to own all technical aspects of the customer lifecycle—from deployment through activation—ensuring customers are successful using Devin and driving product adoption.

You will build strong relationships with customers’ engineering teams to enable smooth product integration, identify use cases, and advocate for customer needs with the rest of the team.

Responsibilities

• Own all technical aspects of the customer lifecycle—from deployment through activation.
• Work closely with customers to understand their technical challenges and identify the best use cases for Devin to be a productive contributor.
• Build deep relationships with customers’ engineering teams to ensure smooth product integration and adoption, activating top users and driving product utilization.
• Listen to customer feedback, advocate for requested features, and represent customer needs with the team.
• Be the customer oracle and help set the product roadmap with your instincts.

Skills

Customer lifecycle management

Deployment

Product adoption

Stakeholder communication

Customer feedback

Job description

Own all technical aspects of the customer lifecycle—from deployment through activation, making sure our customers are successful using Devin

Work closely with customers to understand their technical challenges and identify the best use cases for Devin to be a productive contributor

Build deep relationships with our customers’ engineering teams to ensure smooth product integration and adoption, activating top users and driving product utilization

Build! Always listen to customer feedback, have a bias towards implementing requested features yourself, and advocate for the customers’ needs with the rest of the team

Be the customer oracle! Exercise your product instincts to help set the roadmap