CoGen Technical Support Associate

CoolSys, Inc.; Philadelphia (Philadelphia County); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Competitive pay: $58-70K

Medical, Dental, Vision and Prescription coverage

Paid vacation, holidays, and floating holiday

401(K) with Company match

Tuition reimbursement

Employee discounts

Pet Insurance

Job summary

CoolSys, Inc. is looking for a qualified candidate to monitor real-time operations and troubleshoot issues within combustion systems, ensuring optimal performance and client satisfaction. You will analyze data, document findings, and coordinate with technical teams as needed.

With a focus on customer communication and technical accuracy, this role offers competitive pay and comprehensive benefits including medical coverage, a 401(K) plan, and tuition reimbursement.

Qualifications

• 1-3 years of troubleshooting combusting power generation systems and controls.
• Experience in analyzing complex equipment performance issues.
• Skills in customer communication and computer proficiency.

Responsibilities

• Monitor real-time operations of energy systems.
• Identify and classify alarm failures and technical alerts.
• Analyze operational data and recommend corrective actions.
• Document technical findings during troubleshooting.
• Serve as a technical advisor to clients.

Skills

Troubleshooting combusting power generation systems

Analyzing complex equipment performance issues

Customer communication skills

Computer skills

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

Our employee benefits packages include:

• Competitive pay: $58-70K
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

• Monitor real-time operations of cogeneration units, combustion engines, and auxiliary energy systems via central control interfaces.
• Identify, log, and classify alarm failures, system deviations, and critical technical alerts.
• Analyze operational and performance data and independently determine appropriate response strategies, escalation priorities, and corrective action recommendations.
• Lead technical analysis of equipment failures and operational anomalies, providing recommendations to management and engineering teams regarding corrective actions, maintenance priorities, and operational risk mitigation. Assists in executing remote reset protocols or adjustments under the direct guidance of senior engineering staff.
• Document technical findings and steps taken during the troubleshooting process to build our internal knowledge base.
• Serve as a technical advisor to clients regarding equipment performance, maintenance planning, and operational optimization. Drafts and deliver clear, timely notifications regarding system outages, active failures, and estimated resolution times.
• Compile routine operational reports for clients, highlighting uptime, energy production metrics, and maintenance intervals.
• Analyze performance trends and recommend process improvements to enhance operational efficiency.
• Utilize technical drawings, manuals, and equipment bills of materials (BOM) to precisely identify and specify replacement parts.
• Coordinate with vendor networks and dealers to check parts availability, request quotes, and track lead times.
• Assist the engineering and field service teams in organizing technical kits for scheduled maintenance or emergency repairs.

Qualifications

• 1-3 years troubleshooting combusting power generation systems and controls.
• Experience analyzing complex equipment performance issues and developing solutions based on technical knowledge, system data, and operational requirements.
• Computer skills.
• Customer skills to communicate issues and advise on solutions.

CoolSys is an EEO/AA Employer. All qualified individuals - including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.