CoGen Technical Support Associate

CoolSys - Refrigeration and HVAC Systems; New Philadelphia (PA); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Prescription coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Job summary

CoolSys - Refrigeration and HVAC Systems in New Philadelphia is looking for a candidate to monitor the operations of cogeneration units and troubleshoot complex equipment issues. You will analyze performance data and provide guidance on operational optimization and maintenance planning.

The ideal candidate has 1-3 years of experience in troubleshooting combusting power generation systems and strong communication skills, as well as an ability to work with technical data.

Competitive pay ranges from $58,000 to $70,000, along with comprehensive benefits.

Qualifications

• 1-3 years troubleshooting combusting power generation systems and controls.
• Experience analyzing complex equipment performance issues and developing solutions based on technical knowledge.
• Strong computer skills, with an ability to communicate effectively.

Responsibilities

• Monitor real-time operations of cogeneration units.
• Identify, log, and classify alarm failures.
• Analyze operational data and determine response strategies.
• Lead technical analysis of equipment failures.
• Document technical findings and maintain knowledge base.
• Serve as a technical advisor to clients.
• Compile routine operational reports for clients.
• Analyze performance trends for process improvements.
• Utilize technical drawings to identify replacement parts.
• Coordinate with vendors for parts availability.

Skills

Troubleshooting combusting power generation systems

Analyzing complex equipment performance issues

Customer communication skills

Computer skills

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries such as retail, food service, commercial, data centers, industrial, and pharmaceuticals.

Benefits

• Competitive pay: $58-70K
• Benefits: Medical, Dental, Vision, and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(k) with company match.
• Company‑sponsored life insurance, optional AD&D, short and long‑term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell‑phone bills.
• Pet insurance.
• Legal plan and ID theft protection.

Responsibilities

• Monitor real‑time operations of cogeneration units, combustion engines, and auxiliary energy systems via central control interfaces.
• Identify, log, and classify alarm failures, system deviations, and critical technical alerts.
• Analyze operational and performance data and independently determine appropriate response strategies, escalation priorities, and corrective action recommendations.
• Lead technical analysis of equipment failures and operational anomalies, providing recommendations to management and engineering teams regarding corrective actions, maintenance priorities, and operational risk mitigation. Assist in executing remote reset protocols or adjustments under the direct guidance of senior engineering staff.
• Document technical findings and steps taken during the troubleshooting process to build our internal knowledge base.
• Serve as a technical advisor to clients regarding equipment performance, maintenance planning, and operational optimization. Draft and deliver clear, timely notifications regarding system outages, active failures, and estimated resolution times.
• Compile routine operational reports for clients, highlighting uptime, energy production metrics, and maintenance intervals.
• Analyze performance trends and recommend process improvements to enhance operational efficiency.
• Utilize technical drawings, manuals, and equipment bills of materials (BOM) to precisely identify and specify replacement parts.
• Coordinate with vendor networks and dealers to check parts availability, request quotes, and track lead times.
• Assist the engineering and field service teams in organizing technical kits for scheduled maintenance or emergency repairs.

Qualifications

• 1‑3 years troubleshooting combusting power generation systems and controls.
• Experience analyzing complex equipment performance issues and developing solutions based on technical knowledge, system data, and operational requirements.
• Computer skills.
• Customer skills to communicate issues and advise on solutions.

EEO Statement

CoolSys is an EEO/AA Employer. All qualified individuals - including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.