Coffeehouse Shift Supervisor — Craft & Lead

Starbucks Corp.; City of Rochester (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan with employer/“

Paid vacation

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will coach team members, uphold quality beverages and food standards, and manage cash handling and safety during shifts.

The role emphasizes effective communication, teamwork, and the ability to direct others while maintaining exceptional customer service in a fast-paced environment.

Qualifications

• Six months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Ability to direct the work of others and to learn quickly.
• Effective oral communication skills; strong interpersonal abilities.

Responsibilities

• Lead with craft and heart to make the coffeehouse a welcoming space for the community.
• Ensure quality beverages and food products while following recipes and standards.
• Coach and delegate tasks to team members to maintain smooth shift operations.
• Maintain store policies, cash handling, safety and security, with or without reasonable accommodations.

Skills

Leadership

Customer service

Communication

Teamwork

Interpersonal skills

Relationship building

Staff coaching

Adaptability

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will coach team members, uphold quality beverages and food standards, and manage cash handling and safety during shifts.

The role emphasizes effective communication, teamwork, and the ability to direct others while maintaining exceptional customer service in a fast-paced environment.