Coffeehouse Shift Leader — Craft Coffee & Team Growth

Starbucks; Wayne (PA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage via Starbucks College

Job summary

Starbucks is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community while ensuring the quality of beverages, food, and service.

You will direct the work of others, coach teammates, and coordinate tasks across shifts, while upholding store policies, cash handling, and safety standards.

This role emphasizes quick learning, strong communication, teamwork, and relationship building to brighten every guest interaction.

Qualifications

• Experience directing a team and coordinating tasks.
• Ability to learn new processes quickly and adapt to changing needs.
• Strong verbal and written communication skills for guest interactions.
• Knowledge of retail environments and standards.
• Excellent interpersonal skills for teamwork and guest relation.
• Proven ability to work well within a team and contribute to a positive environment.
• Ability to build relationships with guests and colleagues.

Responsibilities

• Direct the work of others and coordinate tasks across shifts.
• Coach and develop partners to meet quality beverage and food standards.
• Maintain store policies, cash handling, and safety procedures.
• Support scheduling and ensure consistent attendance and reliability.
• Foster a welcoming, guest-focused environment and respond to customer requests.

Skills

Direct the work of others

Learn quickly

Excellent communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community while ensuring the quality of beverages, food, and service.

You will direct the work of others, coach teammates, and coordinate tasks across shifts, while upholding store policies, cash handling, and safety standards.

This role emphasizes quick learning, strong communication, teamwork, and relationship building to brighten every guest interaction.