Coffeehouse Shift Leader: Craft, Coach & Community

Starbucks Corp.; Glendale Heights (IL); On-site; USD 15,000 - 20,000; Full time

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, turning moments into meaningful experiences for customers in our neighborhood coffeehouse.

You will ensure quality beverages and foods, uphold store policies, and coach a team to deliver exceptional service, while coordinating tasks and maintaining a welcoming, safe environment for guests and partners alike.

Qualifications

• Six months of experience in a role requiring consistent customer interaction and fulfilling requests.
• Six months of experience delegating tasks to others and coordinating teams.
• Ability to direct the work of others and learn quickly.
• Effective oral communication and strong interpersonal skills.
• Knowledge of the retail environment and how to maintain store safety.
• Flexible hours, including mornings, evenings, weekends, nights, and holidays.

Responsibilities

• Lead with craft and heart to create a welcoming coffeehouse for the community.
• Meet store operating policies and standards, including quality beverages and food, cash handling and safety.
• Prepare and coach the preparation of beverages and foods to standard recipes or customer-specific changes.
• Delegate tasks to team members and coordinate tasks for two or more staff.

Skills

Direct the work of others

Oral communication

Retail environment knowledge

Interpersonal skills

Teamwork

Relationship building

Customer service

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, turning moments into meaningful experiences for customers in our neighborhood coffeehouse.

You will ensure quality beverages and foods, uphold store policies, and coach a team to deliver exceptional service, while coordinating tasks and maintaining a welcoming, safe environment for guests and partners alike.