Coffeehouse Shift Lead: Craft, Coach & Community

Starbucks Corp.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition assistance (Starbucks College)

Paid time off and holidays

Parental leave and family support

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, making the coffeehouse a welcoming space for the community. You will guide team members, ensure quality beverages and food, and uphold store safety and cash handling standards.

The role requires reliable attendance, flexibility for early mornings, evenings, weekends, and holidays, and the ability to coach others while delivering exceptional customer experiences.

Qualifications

• Six months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• At least six months of experience delegating tasks to other employees and coordinating the tasks of two or more employees.
• Ability to direct the work of others, learn quickly, communicate effectively, and work well in a retail environment.

Responsibilities

• Lead with craft and heart to make your coffeehouse a welcoming space for the community.
• Maintain regular and consistent attendance and punctuality, including flexible hours.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• Delegate tasks to other employees and coordinate the work of two or more staff.
• Uphold cash handling, store safety and security policies.

Skills

Direct the work of others

Learn quickly

Oral communication

Interpersonal skills

Teamwork

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, making the coffeehouse a welcoming space for the community. You will guide team members, ensure quality beverages and food, and uphold store safety and cash handling standards.

The role requires reliable attendance, flexibility for early mornings, evenings, weekends, and holidays, and the ability to coach others while delivering exceptional customer experiences.