Coffeehouse Shift Lead: Craft, Lead & Connect

Starbucks Corp.; Jacksonville (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Tuition coverage

401(k) with employer match

Quarterly bonus

Stock program

Job summary

Starbucks Corp. seeks a shift supervisor to lead coffeehouse teams, ensure quality beverages, and maintain a welcoming community space. The role emphasizes craft, heart, and growth through development opportunities and comprehensive benefits.

You will coach staff, manage daily store operations, and engage customers to create meaningful moments. The position emphasizes collaboration, reliability, and a passion for service excellence.

Qualifications

• Six months of experience in a role involving regular customer interaction.
• Ability to coach and prepare beverages and food to standard recipes.
• Experience delegating tasks to two or more employees.
• Strong interpersonal and teamwork skills.

Responsibilities

• Direct the work of team members and ensure quality beverages and food.
• Coach staff on food and beverage preparation and customer service.
• Maintain store policies, safety, and cash handling with attention to detail.

Skills

Directing others

Fast learner

Oral communication

Retail knowledge

Team player

Relationship building

Job description

Starbucks Corp. seeks a shift supervisor to lead coffeehouse teams, ensure quality beverages, and maintain a welcoming community space. The role emphasizes craft, heart, and growth through development opportunities and comprehensive benefits.

You will coach staff, manage daily store operations, and engage customers to create meaningful moments. The position emphasizes collaboration, reliability, and a passion for service excellence.