Coffeehouse Shift Lead: Craft & Customer Experience

Starbucks Corp.; Mooresville (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition assistance

Paid vacation

Quarterly bonus

Employee stock program

Parental leave

Job summary

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will supervise team members, coach beverage and food preparation to standard recipes, and uphold store safety and customer service excellence.

Flexible availability and six months of experience in customer-facing roles are required. This role offers opportunities for growth within a renowned coffeehouse brand, with benefits supporting partners and families, and a dynamic

Qualifications

• Attendance and punctuality, with or without reasonable accommodation
• Availability to work flexible hours including early mornings, evenings, weekends, nights and/or holidays
• Cash handling and store safety and security compliance
• Six months of customer-facing experience
• Prepare and coach beverage/food to standard recipes or customized for customers

Responsibilities

• Lead with craft and heart to make Starbucks a welcoming space
• Direct the work of others and coordinate tasks of teammates
• Ensure quality beverages and food and maintain store safety standards
• Provide excellent customer service and resolve issues promptly

Skills

Direct the work

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will supervise team members, coach beverage and food preparation to standard recipes, and uphold store safety and customer service excellence.

Flexible availability and six months of experience in customer-facing roles are required. This role offers opportunities for growth within a renowned coffeehouse brand, with benefits supporting partners and families, and a dynamic