Coffee Training Lead — Elevate Baristas & Standards

Blank Street; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

15 days paid annual leave

Healthcare benefits

Regulars program access

Team outings

Free Blank Street swag

Job summary

Blank Street is hiring a Training Associate to elevate barista and shift lead training in DC/Philadelphia. You will support onboarding, accreditation, and coaching, partnering with Operations to build capable teams delivering exceptional coffee and hospitality.

You will lead new hire orientations, seasonal trainings, and store-opening trainings, while driving program improvements and maintaining recipe quality. This in-person role reports to the Senior Training Manager.

Qualifications

• 2+ years barista and training experience.
• Ability and willingness to travel regularly between stores across Washington, DC and Philadelphia.
• Master of time management and prioritization.
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos.
• Consistently pours clean hearts, tulips, and rosettas with intentional technique.
• This is a full time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.

Responsibilities

• Oversee, validate, and track each barista's journey through the new hire training program, coordinating with ops partners for a positive experience.
• Support the new hire training program by assisting with in-store training, leading large group trainings at the lab, and facilitating final bar assessments.
• Provide area training support as needed by conducting shift lead training certifications and assisting with new product launches.
• Drive stores toward higher product quality standards by conducting quarterly assessments for DC and Philadelphia stores and develop reporting tools for field leaders.
• Maintain in-depth knowledge of all products and recipes to ensure quality adherence in the market.
• Develop cross-functional relationships to build reporting tools and insights into store performance.
• Foster a learning culture at Blank Street, keeping teams motivated and excited to learn.
• Be an inspirational leader with coffee knowledge and passion, tailoring training approaches to individuals.
• Support cross-functional projects to ensure a 5-star barista experience.
• Mentor and develop future Training Coordinators on the team.

Skills

Coffee knowledge

Customer experience

Training experience

Cross-functional collaboration

Time management

Communication

Multitasking

Travel willingness

Job description

Blank Street is hiring a Training Associate to elevate barista and shift lead training in DC/Philadelphia. You will support onboarding, accreditation, and coaching, partnering with Operations to build capable teams delivering exceptional coffee and hospitality.

You will lead new hire orientations, seasonal trainings, and store-opening trainings, while driving program improvements and maintaining recipe quality. This in-person role reports to the Senior Training Manager.