Coffee & Tea Field Sales & Service Pro

Torrey Holistics; Mandan (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Pay transparency

Comprehensive benefits

Job summary

Farmer Brothers is seeking a Coffee & Tea Field Account Specialist to deliver, merchandise, and service beverage stations on a defined route. You’ll build relationships with customers, manage on-route invoices, and perform routine maintenance to ensure equipment operates reliably.

The role emphasizes a strong customer-service mindset, mechanical aptitude for on-site repairs, and adherence to DOT requirements. This on-site position runs weekdays with occasional overtime.

Qualifications

• High school diploma or equivalent.
• Route delivery experience is a plus.
• Customer service background preferred; foodservice experience desired.
• Clean driving record.
• Ability to pass a DOT physical.

Responsibilities

• Deliver, replenish, and rotate coffee, tea, and related products on assigned routes.
• Clean and verify equipment is operational; perform daily Cup Quality Check (CQC).
• Service each customer on the set daily schedule.
• Handle invoices, inventory, and collections while on route.
• Boost performance by closing distribution voids on core items and executing promotions.
• Escalate customer issues to the ASM promptly and follow through for resolution.
• Assist the ASM with inventory cycle counts, warehouse tasks, and customer initiatives.
• Learn brewer basics to make minor repairs or adjustments.
• Use the Farmer Brothers Way to Sell to strengthen satisfaction and loyalty.

Skills

Route delivery experience

Customer service

Mechanical aptitude

Communication

Problem solving

Active listening

Education

High school diploma or equivalent

Tools

Company hardware/software

Job description

Farmer Brothers is seeking a Coffee & Tea Field Account Specialist to deliver, merchandise, and service beverage stations on a defined route. You’ll build relationships with customers, manage on-route invoices, and perform routine maintenance to ensure equipment operates reliably.

The role emphasizes a strong customer-service mindset, mechanical aptitude for on-site repairs, and adherence to DOT requirements. This on-site position runs weekdays with occasional overtime.