Coffee Shop Shift Supervisor - Lead Craft & Team

Starbucks Corp.; Wood Dale (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition coverage (Starbucks College)

401(k) with company match

Paid vacation and sick time

Discounted stock program

Job summary

Starbucks Coffee Company seeks a shift supervisor to lead store operations with craft and heart, ensuring a welcoming space for the community and upholding quality beverages and food standards.

You will guide a team, delegate tasks, and coach partners to meet store policies while delivering exceptional customer experiences during varied shifts. A strong emphasis on attendance, flexibility, and teamwork is required.

Qualifications

• Six months of customer-facing experience or similar role.
• Prepare and coach the preparation of beverages to standard recipes or customized for customers.
• Ability to delegate tasks to two or more employees and coordinate their work.

Responsibilities

• Lead store operations with craft and heart to maintain a welcoming space.
• Ensure quality beverages and food products and uphold safety standards.
• Provide excellent customer service and resolve issues promptly.

Skills

Customer service

Team leadership

Effective communication

Flexibility

Attendance & punctuality

Food & beverage prep

Cash handling

POS systems

Tools

POS systems

Job description

Starbucks Coffee Company seeks a shift supervisor to lead store operations with craft and heart, ensuring a welcoming space for the community and upholding quality beverages and food standards.

You will guide a team, delegate tasks, and coach partners to meet store policies while delivering exceptional customer experiences during varied shifts. A strong emphasis on attendance, flexibility, and teamwork is required.