Coffee Shop Shift Lead - Craft & Customer Experience

Starbucks Corp.; Antioch (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) employer match

Tuition assistance

Job summary

Starbucks Coffee Company in Illinois is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming store environment for the community. You will coach a team to prepare beverages and food to standard recipes, manage tasks, and uphold quality and safety standards.

The role emphasizes attendance, flexible scheduling, and strong interpersonal skills to connect with customers and colleagues in a fast-paced retail setting.

Qualifications

• Regular attendance and punctuality
• Flexible hours including early mornings, evenings, weekends, nights and holidays
• Meet store policies including quality beverages/food, cash handling and safety
• Minimum 6 months in customer-facing role
• Minimum 6 months coordinating/delegating tasks to others

Responsibilities

• Direct the work of others and lead with craft and heart
• Coach and prepare team for beverage/food preparation to standard recipes
• Ensure quality beverages and food products and maintain store safety
• Foster a welcoming space and build relationships with customers
• Collaborate with team to meet store goals and customer needs

Skills

Customer service

Leadership

Cash handling

Food/beverage prep

Team supervision

Interpersonal skills

Communication

Education

High school diploma

Job description

Starbucks Coffee Company in Illinois is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming store environment for the community. You will coach a team to prepare beverages and food to standard recipes, manage tasks, and uphold quality and safety standards.

The role emphasizes attendance, flexible scheduling, and strong interpersonal skills to connect with customers and colleagues in a fast-paced retail setting.