Coffee Shop Operations Leader & Coach

MOKA Coffee; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

401k

Dental

Vision

Shift drinks

Product discounts

Job summary

MOKA Coffee is seeking an Assistant General Manager to support the General Manager in daily operations and lead the team with a strong, authentic vibe. This role emphasizes coaching, inventory oversight, and maintaining exceptional customer connections.

The ideal candidate will thrive in a fast-paced environment, manage labor, and ensure the shop lives up to MOKA's community-driven standards while delivering outstanding service, even on weekends and holidays.

Qualifications

• Leadership in a fast-paced food service environment.
• Ability to coach shift leads and baristas with on-the-spot training.
• Experience with inventory counts and ordering to prevent shortages.
• Strong communication and organizational skills to manage a team.

Responsibilities

• Support the General Manager in overseeing daily operations and cover store duties when needed.
• Mentor team members through regular coaching and performance check-ins.
• Oversee inventory counts and assist with ordering to prevent shortages.
• Maintain a positive store vibe and strong community connections.

Skills

Leadership

Coaching

Inventory management

Communication

Job description

MOKA Coffee is seeking an Assistant General Manager to support the General Manager in daily operations and lead the team with a strong, authentic vibe. This role emphasizes coaching, inventory oversight, and maintaining exceptional customer connections.

The ideal candidate will thrive in a fast-paced environment, manage labor, and ensure the shop lives up to MOKA's community-driven standards while delivering outstanding service, even on weekends and holidays.