MOKA - Assistant General Manager - Madison, WI

MOKA Coffee; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

401k

Dental

Vision

Shift drinks

Product discounts

Job summary

MOKA Coffee is seeking an Assistant General Manager to support the General Manager in daily operations and lead the team with a strong, authentic vibe. This role emphasizes coaching, inventory oversight, and maintaining exceptional customer connections.

The ideal candidate will thrive in a fast-paced environment, manage labor, and ensure the shop lives up to MOKA's community-driven standards while delivering outstanding service, even on weekends and holidays.

Qualifications

• Leadership in a fast-paced food service environment.
• Ability to coach shift leads and baristas with on-the-spot training.
• Experience with inventory counts and ordering to prevent shortages.
• Strong communication and organizational skills to manage a team.

Responsibilities

• Support the General Manager in overseeing daily operations and cover store duties when needed.
• Mentor team members through regular coaching and performance check-ins.
• Oversee inventory counts and assist with ordering to prevent shortages.
• Maintain a positive store vibe and strong community connections.

Skills

Leadership

Coaching

Inventory management

Communication

Job description

MOKA Assistant General Manager - Where the coffee is strong, but the vibes are stronger.

Here at MOKA, we’re more than just your average coffee shop; we’re a crew of people who love to make others smile! We don’t just make coffee… We make someone’s day! We’re family and community-oriented, and we love making a difference one customer at a time!

Are you a passionate coffee enthusiast who thrives on leadership and genuine connection? If you’re ready to bridge the gap between our vision and our daily operations, you might be our next leader! We’re looking for an energetic, talented professional to support our General Manager in keeping our shop at peak performance.

Who you are:

• Operational Leader – Someone who can support administrative tasks, manage labor, and hit speed-of-service goals.
• High-Level Coach – A mentor who provides consistent coaching to Shift Leaders and Baristas while facilitating new hire training.
• Accountability Pro – A leader who ensures every team member adheres to MOKA’s core values and safety protocols.
• Industry Expert – Preferably 1-2 years of experience in the coffee or food service industry with at least 1 year in a leadership role.
• Organized Problem Solver – A multi-tasker with excellent communication skills who can resolve conflicts in a fast-paced environment.
• Reliable & Committed – Ready to work 30+ hours per week, including weekends and holidays.

What you'll do:

• Drive Excellence – Support the General Manager in overseeing daily operations and assume full responsibility for the store in their absence.
• Mentor the Team – Conduct regular performance check-in and provide on-the-spot coaching to elevate our service.
• Manage Inventory – Oversee inventory counts and assist with ordering to prevent supply shortages.
• Model "Strong Vibes" – Ensure the team maintains a genuine connection with each other and the community.
• Maintain the Store – Ensure the interior and exterior remain pristine through regular audits and equipment maintenance.

What to expect:

• Leadership Responsibility – You will report directly to the General Manager to drive store success.
• Fast-Paced Environment – A high-energy role that requires standing for long periods and lifting up to 25 pounds.
• Rain or Shine – We show up for our community 365 days a year, regardless of the forecast!

Perks:

• Growth-Focused – Competitive pay and company-wide career growth opportunities.
• Flexible Schedules – Shifts that respect your life outside the store.
• Benefits – Healthcare, 401k, dental, vision, shift drinks, and product discounts.
• Great Vibes – A welcoming team culture where making a difference is part of the job!

Why should you apply?

We aren’t just looking for managers; we are looking for community-minded leaders. Like what you see? Join the crew. Fuel the fun!