Cafe Assistant Manager: Lead People, Ops & Community

ZenApply Software; Springville (UT); On-site; USD 21,000 - 25,000; Full time

Job summary

Beans & Brews Coffee House is seeking a full-time Assistant Manager to support daily operations, staff leadership, and community engagement. This role suits a proactive leader who enjoys both guest service on the floor and behind-the-scenes management tasks.

The Assistant Manager will help maintain a positive team culture, address issues early, and assist with training, policies, and promotions while balancing guest satisfaction and business development.

Qualifications

• Prior retail or customer service experience required; leadership experience strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Fluent English skills preferred due to guest-facing nature of the position.
• High School Diploma or equivalent required.

Responsibilities

• Manage cash handling, deposits, and prioritization of daily tasks.
• Serve as a professional and positive representative of Beans & Brews Coffee House at all times.
• Support upper management with training, implementation, and reinforcement of Beans & Brews policies and procedures.
• Proactively identify operational, staffing, or guest-service challenges and help implement solutions before issues accelerate.
• Help maintain high team morale by encouraging, supporting, and positively engaging with staff.
• Assist with additional tasks and projects delegated by upper management to support overall business needs.
• Contribute ideas and assist with planning community events and in-store promotions.
• Have a positive, friendly, and confident personality.
• Effectively manage people, communicate well, and resolve guest and employee questions, concerns, and disagreements.

Skills

Leadership

Customer service

Communication

Cash handling

Problem-solving

Team collaboration

Education

High School Diploma

Job description

Beans & Brews Coffee House is seeking a full-time Assistant Manager to support daily operations, staff leadership, and community engagement. This role suits a proactive leader who enjoys both guest service on the floor and behind-the-scenes management tasks.

The Assistant Manager will help maintain a positive team culture, address issues early, and assist with training, policies, and promotions while balancing guest satisfaction and business development.