Coffee Shop Customer Service

Paradise Pet Lodge Inc; Woodinville (WA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Paid time off

Bring your dog to work

Job summary

The position is part-time, 20–28 hours weekly, with shifts including weekdays, some weekends and holidays. Starting wage is $19–$20 per hour DOE, and benefits include medical, dental, 401k, paid time off, and the perk of bringing your dog to work.

Qualifications

• Strong customer service experience required (min 1 year).
• High school diploma or equivalent required.
• Passion for animal care and ability to interact with dogs and cats.

Responsibilities

• Engage with customers while they wait for service.
• Offer coffee products and food items to purchase.
• Promote weekly specials.
• Make boarding reservations.
• Schedule grooming appointments.
• Check in and check out clients.
• Answer phones and respond to emails.
• Operate cash register and process payments.
• Maintain lobby area and cleanliness.
• Enter details into Atlantis pet care system.

Skills

Customer service

Communication

Computer skills

Animal handling

Fast-paced

Education

High school diploma

Tools

Atlantis system

Job description

We are seeking an experienced barista with amazing customer service skills for our on site Coffee Stand to join our team! We are looking for someone to be the customer face of Paradise Pet Lodge to help promote our new coffee and food products as well as support our front office staff with answering phones and responding to emails. An outgoing personality is a must. We are a large, fast paced dog and cat boarding/grooming facility north of Woodinville, WA that prides ourselves in attentive care and great customer service.

• Starting wage $19 - $20 an hour DOE

Responsibilities include:

• Engaging with customers as they are waiting for customer service.
• Offer coffee products and food items available to purchase from the coffee shop
• Promoting weekly specials
• Making boarding reservations
• Scheduling grooming appointments
• Checking in & out clients
• Answer the phones
• Cleaning lobby area
• Operate and enter in detailed information to our pet care system “Atlantis”
• Manage Cash, Check, and Visa transactions
• Interact and communicate closely with other staff to ensure client and pet needs, and concerns are understood and addressed
• Obtain vaccination records

Qualifications:

• Strong customer service experience is required (at least 1 year).
• High school graduate or equivalent
• Passion to care for animals
• Ability to interact with animals in a caring manner
• Ability to thrive in a fast paced environment
• Great communication is required
• Good physical condition; able to stand on feet for entire 6 hour shift and lift up to 50 lbs
• Must be reliable and punctual
• Proficient in computer skills
• Experience in the animal field is a plus
• Able to handle dogs 100+ lbs

Details about the job:

• Previous facility experience is a plus!!
• Starting wage $19-$20 an hour DOE
• Part time 20 - 28 hours per week.
• Must be able to work weekdays, weekends, and some Holiday shifts.
• Benefits include medical, dental, 401k, and paid time off for full time employees
• Bring your dog to work!

Estimated shifts needed:

• Weekdays: Monday through Friday 7am-1pm or 1pm-7pm
• Weekends: Saturdays 8am - 4pm
• Sundays 7am - 1pm or 1pm - 7pm

We look forward to meeting you.