Coffee Grind and Brew Technician

Vixxo; Boston (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Vixxo is looking for a talented Service Technician in Boston, MA, specializing in facilities maintenance and repair. Responsibilities include ensuring service excellence in equipment maintenance, enforcing customer loyalty, and performing preventive maintenance on coffee systems. If you have a passion for service and coffee and possess strong organizational and communication skills, we would love to hear from you!

The ideal candidate will have at least 2 years of relevant experience and a valid driver's license.

Qualifications

• Minimum 2 years of service experience in a similar or related field.
• Ability to work on commercial espresso, coffee brewing, and related systems.
• Must like coffee and communicate clearly verbally and in writing.

Responsibilities

• Complete work according to customer and company requirements.
• Ensure strong customer loyalty through reliable service.
• Perform preventative maintenance tasks as established by manufacturers.

Skills

Service experience

Coffee systems knowledge

Communication skills

Organizational skills

Job description

Vixxo is a multi-site facilities maintenance and repair specialist that partners with clients in industries ranging from restaurant and retail to transportation and logistics. The goal: to implement a data-driven approach that delivers quality on-demand and scheduled maintenance while lowering overall costs.

Our team has experience working with large companies, and we understand what it takes to be successful. We have spent the last decade on a journey to assemble a complete solution guided by industry best practices. Vixxo has made improvements and added our proprietary technologies to perfect our approach.

Job Description

• Ensure the completion of all work in the assigned territory according to customer and company requirements.
• Ensure strong customer loyalty through professional and reliable service.
• Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.
• Complete preventive maintenance tasks as established by the manufacturers.
• Perform consistent, quality service throughout the assigned territory.
• Meet Service Level Agreement (SLA) requirements required by customers.
• Communicate clear and accurate information documenting the service provided and the results.
• Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently.
• Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices.
• Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service.
• Wear only approved National Accounts uniforms at ALL TIMES while on the job.
• Adhere to all safety rules – be safe on and off the job site. Be cautious and careful when driving.
• Immediately report any safety violations to a Dispatcher or Service Manager.
• Never do anything that puts your safety, or the safety of others, in jeopardy.
• Any other duties that National Accounts may assign to you from time to time.

Qualifications

• Minimum 2 years of service experience in a similar or related field.
• Ability to work on commercial espresso, coffee brewing, coffee grinding and water systems.
• Must like coffee. Tasting is the final process in all repairs.
• Must be eligible to work in the US.
• Valid driver’s license (of the required class for the jurisdiction) with a clean driving record.
• Must be able to lift 50 lbs. without assistance.
• Good penmanship.
• Good organizational skills.
• Able to communicate clearly verbally and in writing.