Coffee House Supervisor — Lead & Elevate Guest Experience

White Lodging; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

DailyPay

EAP

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Hotel discounts

Growth opportunities

Job summary

White Lodging invites applications for a Coffee House Supervisor to lead daily coffee outlet operations and guest service initiatives within our hotel portfolio. You will supervise associates, ensure smooth workflows, and uphold brand standards to create a welcoming atmosphere for guests and team members.

The role emphasizes training, scheduling, and performance oversight, with focus on safety and exceptional guest experiences in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; supervisory/leadership preferred.
• Strong communication and interpersonal skills with ability to direct and motivate a team.
• Able to learn quickly, operate espresso machines, and process POS transactions.

Responsibilities

• Oversee the coffee outlet in the absence of the department manager, ensuring smooth operations and guest satisfaction.
• Assist with training, scheduling, and coaching associates to maintain performance standards and a positive team culture.
• Monitor staffing levels, opening and closing duties, and adherence to safety and service procedures.
• Ensure menu knowledge, suggestive selling, and quality standards are consistently upheld by the team.
• Support cash handling, payroll reporting, inventory control, food ordering, and waste tracking.
• Enforce safety, sanitation, and brand standards to create a safe, clean, and guest-focused environment.
• Other duties as assigned.

Skills

Customer service

Supervisory experience

Team leadership

Communication

POS systems

Espresso machines

Attention to detail

Education

High school diploma or GED

Tools

Cash handling

Job description

White Lodging invites applications for a Coffee House Supervisor to lead daily coffee outlet operations and guest service initiatives within our hotel portfolio. You will supervise associates, ensure smooth workflows, and uphold brand standards to create a welcoming atmosphere for guests and team members.

The role emphasizes training, scheduling, and performance oversight, with focus on safety and exceptional guest experiences in a fast-paced environment.