Coffee Equipment Field Technician – NYC

Joe Coffee; New York (NY); On-site; USD 3,788,000 - 4,408,000; Part time

Benefits offered by this job

NY State Sick Days

401(k) plan

Monthly Commuter Benefits

Partial Phone Stipend

Health, Vision, and Dental Insurance

Job summary

Joe Coffee (Parallel Coffee Services division) is hiring a part-time Field Technician to serve NYC cafes and partners. You will diagnose and repair espresso machines, grinders, brewers, and cold brew systems, perform maintenance, and manage deployments on-site with a focus on safety and thoughtful hospitality.

You will work independently, communicate clearly with clients and internal teams via Slack, phone, and email, and carry service calls from initial ticket to completed installation or

Qualifications

• 3–5+ years of barista or specialty coffee experience strongly preferred.
• Previous experience as a coffee technician.
• Familiarity with commercial espresso equipment (La Marzocco, grinders, brewers).
• Exposure to Enlightened Hospitality principles.

Responsibilities

• Perform in-field service calls independently on espresso machines, grinders, brewers, and cold brew systems
• Diagnose, troubleshoot, and repair mechanical, electrical, and basic software-related issues
• Complete preventative maintenance, installations, decommissions, and site visits
• Conduct in-shop repairs for more complex or long-term service work
• Communicate service updates, timelines, and solutions to internal teams and clients via Slack, phone, and email
• Navigate equipment programming menus and perform basic software updates
• Coordinate with manufacturers’ technical support when needed
• Receive, process, and organize equipment and parts deliveries in accordance with SOPs
• Maintain organized tools, parts inventory, and workspace
• Uphold safety standards when working with water, electricity, and heavy equipment

Skills

Diagnose and repair equipment

Customer-facing communication

Time management

Basic electrical & plumbing knowledge

Driver's license

Tools

Multimeter

La Marzocco equipment

Diagnostic software

Job description

Joe Coffee (Parallel Coffee Services division) is hiring a part-time Field Technician to serve NYC cafes and partners. You will diagnose and repair espresso machines, grinders, brewers, and cold brew systems, perform maintenance, and manage deployments on-site with a focus on safety and thoughtful hospitality.

You will work independently, communicate clearly with clients and internal teams via Slack, phone, and email, and carry service calls from initial ticket to completed installation or