Code Pilot: Remote Technical Support Engineer (Imaging)

Mach7 Technologies; New Jersey; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working environment

Supportive team culture

Opportunities for career advancement

Job summary

A healthcare technology company is seeking a Code Pilot (Technical Support Engineer) to provide essential technical support to hospitals using their Enterprise Imaging Solution. The role offers flexibility to work from home and emphasizes collaboration and curiosity in a supportive team environment. Candidates should have familiarity with SQL databases and excellent problem-solving skills. This is an entry-level position with clear pathways for growth into more advanced technical roles.

Qualifications

• Familiarity with relational databases (SQL Server or similar).
• Experience in problem-solving and helping others.
• Thrives in a flexible, collaborative environment.

Responsibilities

• Provide level one technical support for hospitals using Mach7’s Enterprise Imaging Solution.
• Perform routine DBA tasks such as monitoring and backups.
• Triage, troubleshoot, and resolve issues or escalate when needed.
• Document solutions and share knowledge with the team.

Skills

Problem-solving

Curiosity

Collaboration

Communication under pressure

Tools

SQL Server

PACS

Mach7 Enterprise Imaging Platform

Job description

A healthcare technology company is seeking a Code Pilot (Technical Support Engineer) to provide essential technical support to hospitals using their Enterprise Imaging Solution. The role offers flexibility to work from home and emphasizes collaboration and curiosity in a supportive team environment. Candidates should have familiarity with SQL databases and excellent problem-solving skills. This is an entry-level position with clear pathways for growth into more advanced technical roles.