Code Compliance Technician - Code Enforcement Division

City of Savannah; Georgia; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision insurance

457b defined contribution plan

Life insurance

Wellness programs

Vacation and sick leave

Paid holidays

Employee assistance program

Home buyers' program

Tuition reimbursement

Job summary

The City of Savannah's Code Compliance Department is seeking a proactive Code Compliance Technician to provide administrative and technical support for daily operations under the supervision of a Code Compliance Manager. Responsibilities include coordinating contractor work, processing payments, tracking invoices, resolving billing discrepancies, and communicating with customers.

Requires a high school diploma or GED and 경험 in clerical support; location at Interchange Drive, M–F 8AM–5PM with

Qualifications

• High school diploma or GED required; six months clerical/administrative experience preferred.
• Proficient typing and strong computer skills.
• Experience with Excel and Microsoft Office preferred.
• Ability to handle confidential matters.
• Knowledge of city policies and procedures.
• Ability to establish priorities and organize schedules.
• Excellent written and oral communication.
• Strong interpersonal skills.

Responsibilities

• Coordinate, assign, and review work and establish schedules for contracted personnel; monitor progress and schedule inspections.
• Process contractor payments and investigate billing discrepancies.
• Maintain contractor files and input invoices to property owner accounts.
• Provide information to customers and handle inquiries per department procedures.
• Process clearance check forms and shopping cart citations; oversee collections of outstanding accounts.
• Prepare and transmit letters/notices on delinquent accounts; review aged/de delinquent accounts with Accounting.
• Communicate with customers regarding billing and payment ability; perform related duties as assigned.

Skills

Typing

Interpersonal skills

Oral and written communication

Decision making

Accounts receivable collection

Report compilation

Strong computer skills

Education

High school diploma or GED

Tools

Excel

Microsoft Office

Job description

The City of Savannah, Code Compliance Department is looking for an energetic, forward thinking, Code Compliance Technician. This position provides administrative and technical support for department daily operations under the direct supervision of a Code Compliance Manager.

We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, home buyers' program, tuition reimbursement and more!

• Coordinates, assigns and reviews work and establishes work schedules for contracted personnel; maintains standards; monitors status of work in progress; schedules inspections to validate completed contractor work. Contracted work includes lot cutting, securing properties, towing abandoned/derelict vehicles, demolishing properties, title searches, and others as needs arise.
• Processes and prepares contractor payments.
• Investigates and resolves contractor billing discrepancies.
• Inputs contractor invoices to property owner accounts.
• Maintains contractor files and records.
• Provide appropriate and correct information to incoming customer questions, concerns, and complaints.
• Process customer calls according to established department policies and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Processes clearance check forms for outstanding code compliance fees.
• Processes shopping cart citations.
• Managing and overseeing the collection of outstanding accounts.
• Reviews all records for a customer to determine a possible explanation for non-payment prior to commencing the collection process.
• Prints monthly statements and sends to customers. Prints, verifies, and maintains accounts receivable invoice records as well as open and aging reports and journals.
• Reviews status of aged and delinquent accounts with Accounting on a weekly basis.
• Supervises preparation and transmitting of letters and notices on delinquent accounts.
• Communicates with customers regarding their billing and payment ability.
• Performs other related duties as assigned.

Requires High School graduation or GED equivalent; supplemented by six (6) months of clerical or administrative support experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Work Location: Interchange Drive; Work Hours: M - F 8AM - 5PM, occasional weekends

Additional Requirements

• Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.
• Knowledge of city and department policies and procedures.
• Skill in decision making.
• Skill in the collection of outstanding accounts.
• Skill in compiling information and preparing reports.
• Skilled in EXCEL and other Microsoft Office products.
• Skill in operating such office equipment as a computer, calculator, copier, and facsimile machine. Must be proficient in typing and have strong computer skills.
• Skills in establishing priorities and organizing schedules and operating tasks.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Knowledge of generally accepted business principles.
• Knowledge of modern office practices and procedures.
• Skill in handling confidential matters.