Cocktail Server - Part Time (Grave Shift)

Oaklawn Jockey Club; Hot Springs, Northern (AR, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Oaklawn Jockey Club in Hot Springs, AR is seeking a Cocktail Server for a part-time grave shift. You will greet guests, take drink orders, and serve alcoholic and non-alcoholic beverages while maintaining high standards of service and a clean work area.

The ideal candidate has beverage-service experience, knowledge of drinks, and a professional, friendly demeanor. Must be at least 21, with a focus on accuracy and guest satisfaction.

Qualifications

• Six months of beverage service experience preferred.
• Casino or high-volume environment experience is a plus.
• ServSafe certification preferred or required.

Responsibilities

• Take orders and serve alcoholic and non-alcoholic beverages.
• Provide knowledge about drinks, specials, and prices.
• Maintain clean, organized service areas and uniform.
• Ensure timely cocktail service and guest satisfaction.
• Monitor guest safety and promptly flag over-service to a supervisor.
• Communicate with team and supervisors to improve service.

Skills

Beverage service

Customer service

Cash handling

Upselling

English proficiency

Job description

## Cocktail Server - Part Time (Grave Shift)Apply: AR Hot Springs: Part time: Posted Yesterday: R3692## ***Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.***We are currently seeking a talented individual to become a Cocktail Server. An individual could be successful if they possess the following.**ESSENTIAL DUTIES AND RESPONSIBILITIES**The Cocktail Server is responsible for providing knowledgeable, prompt, friendly, and courteous service to our guests while taking orders and serving alcoholic and/or non-alcoholic beverages. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:* Takes orders and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.* Stays informed and knowledgeable about specials, products and prices* Provides timely cocktail service in a friendly and courteous manner.* Keeps assigned areas clean and clear of empty drink containers and trash.* Constantly looks for service opportunities.* Maintains a proper, complete, and clean uniform.* Uses all available resources to complete essential duties and responsibilities.* Reports any service issues to manager on duty* Reports immediately any incidents of potential over-service to manager on duty* Stays informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.* Effectively communicates concerns and information to supervisor and listens to communication from supervisor.* Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.* Provides excellent internal and external guest service, treating internal and external guests with courtesy and consideration at all times.* Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful attitude.* Maintains an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests* Punctual attendance required* Ability to work required overtime* Knowledge of alcoholic beverages, liquors, wines, beers and spirits* Ability to \"upsell\" and recommend products* Ability to perform basic math and make change* Ability to handle guests in varied areas with attention to timely and accurate delivery of product* Ability to lead by example and act as a positive role model* Ability to maintain a calm, professional and friendly demeanor in all situations* Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly* Knowledge of and adherence to safe service standards* Reads, writes, speaks and understands English; additional language knowledge is a plus* Regular attendance and punctuality as scheduled is required* Ability to adhere to strict confidentiality* Follow written and verbal instructions.* Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public* Ability to maintain compliance with attendance and appearance standards* Other duties as assigned **QUALIFICATION REQUIREMENTS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.* Must be at least 21 years of age.* At least six months experience in beverage service in a high-volume, fast-paced environment; nightclub experience preferred.* Casino experience preferred* ServSafe certified **CERTIFICATES, LICENSES, REGISTRATIONS*** Employee must be able to qualify for licenses and permits required by federal, state and local regulations.* Must successfully complete R.S.A. **OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.*****It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.***