Cocktail Server - Full Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; USD 20,000 - 32,000; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, AR is seeking a Cocktail Server to provide knowledgeable, prompt, and courteous service to guests while taking and delivering beverage orders. The role requires maintaining a clean uniform, upselling products, and staying informed on specials and prices.

Eligible applicants must be at least 21, have beverage service experience, casino experience preferred, and be able to obtain an Arkansas Racing License with a pre-employment drug screen.

Qualifications

• At least 6 months experience in beverage service in a high-volume environment.
• Casino experience preferred.
• Must be able to obtain Arkansas Racing License and pass pre-employment drug screen.

Responsibilities

• Take orders and serve alcoholic and non-alcoholic beverages.
• Provide friendly, prompt service and maintain a clean, presentable area.
• Communicate specials and prices to guests and report issues to management.

Skills

Guest service

Upsell

Communication

Teamwork

Math basics

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.We are currently seeking a talented individual to become a Cocktail Server. An individual could be successful if they possess the following.ESSENTIAL DUTIES AND RESPONSIBILITIESThe Cocktail Server is responsible for providing knowledgeable, prompt, friendly, and courteous service to our guests while taking orders and serving alcoholic and/or non-alcoholic beverages. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:Takes orders and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.Stays informed and knowledgeable about specials, products and pricesProvides timely cocktail service in a friendly and courteous manner.Keeps assigned areas clean and clear of empty drink containers and trash.Constantly looks for service opportunities.Maintains a proper, complete, and clean uniform.Uses all available resources to complete essential duties and responsibilities.Reports any service issues to manager on dutyReports immediately any incidents of potential over-service to manager on dutyStays informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.Effectively communicates concerns and information to supervisor and listens to communication from supervisor.Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.Provides excellent internal and external guest service, treating internal and external guests with courtesy and consideration at all times.Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful attitude.Maintains an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guestsPunctual attendance requiredAbility to work required overtimeKnowledge of alcoholic beverages, liquors, wines, beers and spiritsAbility to \"upsell\" and recommend productsAbility to perform basic math and make changeAbility to handle guests in varied areas with attention to timely and accurate delivery of productAbility to lead by example and act as a positive role modelAbility to maintain a calm, professional and friendly demeanor in all situationsAbility to handle and defuse hostile, intoxicated or upset individuals professionally and calmlyKnowledge of and adherence to safe service standardsReads, writes, speaks and understands English; additional language knowledge is a plusRegular attendance and punctuality as scheduled is requiredAbility to adhere to strict confidentialityFollow written and verbal instructions.Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general publicAbility to maintain compliance with attendance and appearance standardsOther duties as assignedQUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.Must be at least 21 years of age.At least six months experience in beverage service in a high-volume, fast-paced environment; nightclub experience preferred.Casino experience preferredCERTIFICATES, LICENSES, REGISTRATIONSMust be able to obtain and maintain an Arkansas Racing License.Must successfully complete R.S.A.OAKLAWN HOT SPRINGS, ARKANSAS IS AN EQUAL OPPORTUNITY EMPLOYER.It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.