Cocktail Server Full Time - MGM Springfield

MGM Resorts International; Springfield, Northern (MA, KY); Hybrid; USD 12,000 - 15,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off shift

Employee discounts on hotel/food/bev/à

Uniform provided and dry-cleaning

Professional development opportunities

Volunteer opportunities in the local社区

Job summary

MGM Resorts International in Springfield, MA is looking for a Casino Cocktail Server to deliver welcoming, attentive service and expert cocktail preparation for guests. The role emphasizes hospitality, knowledge of menu items and brands, and creating WOW moments in a fast-paced resort setting.

Shifts include swing and graveyard, must be 21+, with starting rate $9.50 per hour plus tips. Benefits include meals, parking, discounts, uniform provisions, and development opportunities within a diverse

Qualifications

• Experience in cocktail service preferred.
• Must be 21+ years of age.
• Excellent guest service and communication skills.
• Ability to work a variety of shifts including swing and graveyard.

Responsibilities

• Take order and serve food and drinks efficiently and accurately.
• Prepare, garnish and serve cocktails to guests.
• Maintain knowledge of menu items, liquor brands and beverages.
• Respond to guest inquiries about services, attractions and amenities.
• Perform opening and closing duties and maintain station cleanliness.
• Rectify deficiencies and refer issues to management when needed.
• Resolve guest complaints within scope of authority.

Skills

Cocktail service

Guest service

Team player

Shift flexibility

Job description

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: Join our dynamic team as a Casino Cocktail Server and be the heart of memorable guest experiences! Your welcoming smile and attentive service will set the tone for an unforgettable visit, as you engage with guests to understand their unique stories and needs. Bring your enthusiasm and passion for hospitality to create WOW moments that leave lasting impressions, ensuring every guest feels valued and pampered.

THE STARTING RATE: $9.50 per hour plus tips

• Take order, and serve food and drinks efficiently and accurately in work area as applicable
• Place order, and garnish and serve cocktails to guests
• Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
• Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas
• rectify any deficiencies
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE: Can work either schedule shifts: Swing shift start times: 3:45 PM - 7 PM Grave shift start times: 11:45 PM - 8:30 AM Must be 21 years of age Highly motivated and energetic personality Preferred 6 months experience as a cocktail and/or food server in a similar environment is preferred

• Healthcare, financial and time off benefits Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Company-issued uniform and dry-cleaning

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14048 Pay Rate The rate for this role is: $9.50 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. The estimated annual tips this role could reasonably be anticipated to receive is: $0 - $9,000. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.