Cocktail Server - Electric Moon

Kessler Collection; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Marriott Employee Discounts Worldwide

Medical, Dental, Vision Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Job summary

A luxury boutique hotel group in Savannah is seeking a Cocktail Server to provide exceptional guest service. Responsibilities include greeting guests, serving food and drinks, and maintaining a neat work area according to company standards. The ideal candidate will have knowledge of beverages, guest service etiquette, and experience in a similar role. This position offers a dynamic work environment with varied schedules.

Qualifications

• 1+ year of relevant work experience in a similar role.
• Experience within luxury brand/markets.
• Student or graduate of hotel management preferred.

Responsibilities

• Provide hospitable service to guests by serving food and beverages.
• Greet and interact with guests using professional manners.
• Maintain guest privacy and protect company assets.

Skills

Knowledge of wine, alcoholic and non-alcoholic beverages

Knowledge of guest service etiquette

Ability to perform all tasks related to a cocktail server role

Strong written, verbal, and interpersonal skills

Education

High school diploma, GED, or related training equivalent

Job description

Overview

An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Responsibilities

Job Summary: The Cocktail Server provides hospitable service to guests by serving food and beverages to create an exceptional guest experience. The incumbent delivers the highest level of service in support of the company’s mission, values, standards, and goals.

Core Responsibilities:

• Greet and interact with guests in a warm, friendly manner using professional and Kessler standard nomenclature.
• Operate the telephone system with correct salutation and etiquette.
• Maintain guest privacy and protect company assets and proprietary information.
• Maintain knowledge of menu items, beer, liquor, and wine; present menu and answer questions; make suggestions.
• Explain, pair and recommend wine from the wine list; serve food and beverages professionally and efficiently.
• Clear and reset counters or tables after each course; assist dining room servers as directed; help with setting tables and maintaining clean menus.
• Assist with providing beverages to tables; remove linens and replace with clean linen; transport dirty dishes to the dishwashing station; polish silver and glassware.
• Seat guests; relay orders to kitchen via POS and assist in serving courses; manage bill and payment processing; utilize property management systems and cash handling procedures.
• Stock and polish glassware; complete opening and closing procedures and daily side-work; maintain knowledge of office equipment and access per specifications.
• Maintain a neat, organized work area in compliance with sanitation standards and company policies; follow safety and security policies and report incidents.
• Welcome guests with disabilities and accommodate needs; develop positive working relationships and participate in required trainings and meetings.
• All other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Knowledge of wine, alcoholic and non-alcoholic beverages
• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Ability to perform all tasks related to a cocktail server role and to proficiently use related software and office equipment
• Ability to remain calm in various situations, use sound judgment and solve problems
• Ability to work quickly, prioritize, and manage multiple tables
• Ability to read and interpret safety and procedural documents
• Ability to demonstrate cash handling procedures and calculate figures
• Strong written, verbal, and interpersonal skills

Minimum Qualifications

• High school diploma, GED, or related training equivalent - required
• 1+ year of relevant work experience in a similar role - required
• Experience within luxury brand/markets - required
• Student or graduate of hotel management – preferred

Supervisory Responsibilities

• None

Work Environment

• Must be comfortable working in a shared space with constant noise and no private office
• Able to cope with changing priorities and deadlines with professionalism and collaboration
• Schedules may vary based on business demands, with or without notice

Physical Demands

• Regularly able to see, hear, reach, and stand or walk up to 8 hours daily
• Push/pull and lift up to 20 lbs
• Travel by foot or other means; ability to sit, wait, and stand for varying periods

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other legally protected characteristics.