Cocktail Server

Chotto Matte; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

50% dining discount

Medical, Dental, Vision insurance

401(k) with employer match

Paid sick leave

Pet insurance

Commuter benefits

Job summary

Chotto Matte in San Francisco is seeking a Cocktail Server who is guest-oriented and passionate about hospitality. You will take orders, handle payments, and ensure the highest standards of beverage and service throughout the guest experience.

You should have 1–2 years restaurant experience, excellent English, and a friendly, proactive attitude. You will collaborate with bartenders and servers, uphold allergen awareness, and contribute to a welcoming, energetic dining atmosphere.

Qualifications

• 1–2 years' restaurant experience.
• Excellent command of English.
• Friendly and positive attitude with customers.
• Self-motivated and capable of progressing in career.
• Highly flexible and committed.
• Energetic and confident in service.

Responsibilities

• Take orders and process payments accurately.
• Provide product information and advise on menu items.
• Maintain high standards of service and guest experience.
• Coordinate with Head Server and staff to ensure smooth operations.
• Follow allergen awareness and health/safety standards.
• Complete required training and briefings.

Skills

Excellent English

Customer service orientation

Flexible and committed

Lively and enthusiastic

Strong interpersonal skills

Job description

Chotto Matte is a globally recognized Japanese-Peruvian fusion restaurant group with locations in London, Manchester, San Francisco and Toronto. Our venues are immersive spaces where vibrant cuisine meets energetic beats, offering guests a unique and engaging dining experience.

Role Overview:

As a Cocktail Server at Chotto Matte, you will be entirely service and guest-orientated. Your core responsibilities will be centered around engaging with guests, giving product information and advice to ensure that the food & beverage, and service standards are consistently met to the highest level of quality and professionalism. Your duties as Cocktail Server will require you to take orders, payments and be of service to the guests at all times.

Main Responsibilities:

Note: This is not an all-inclusive list. Additional duties may be assigned.

• To possess strong knowledge of the Chotto Matte concept and to clearly communicate all our drink menus with all guests, ensuring a thorough understanding when dining with us.
• To ensure that the restaurant is always set for success and ready to serve at all times.
• To ensure that the highest quality of service is provided to all guests from the moment an enquiry is made or when the guests arrive at our restaurant, up until the conclusion of their dining experience with us.
• To adhere to our Global standards of service delivery by putting into practice our Chotto Matte Steps of Service, consistently.
• To always ensure that our guests are served in a timely manner and remain our first priority at all times
• To ensure readiness and make priorities in case of last-minute changes to reservations.
• To confer closely/regularly with the Head Server, Bartenders and Runners in order to become familiar with all aspects of the service operations.
• To possess a strong understanding of our global allergen awareness standards, be able to identify all allergens our food & beverage menus, and comply with our allergens procedures at all times.
• To adhere to all health, sanitation and food safety rules and regulations.
• To ensure that all potential and real hazards are reported and reduced immediately.
• Ensures that employees work in a safe manner that does not harm or injure self or others.
• To maintain the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct.
• To carry out any other duties as directed by seniors.
• To complete all necessary training and study the Employee handbook and Food/Beverage guides.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

• Walk and stand.
• Bend forward.
• Kneel down.
• Reach and grasp.
• Push and pull objects.
• Lift and/or move up to 25 lbs., sometimes over shoulder.
• Repetitive bending and lifting of items.
• Repetitive arm movements.

Please note that this is not an exhaustive list of tasks and duties, but serves as a guideline for daily duties, which may change from time to time.

Required Experience:

• 1-2 years' restaurant experience.
• Excellent command of English language
• Ability to communicate with customers and peers with a friendly and positive attitude.
• Self-motivated, continuously seeking to succeed and progress in career within the company.
• Extremely flexible and committed.
• Lively, enthusiastic and confident.
• Ability to handle difficult situations successfully.
• Good organizational skills.

Benefits:

• 50% discount when dining with us across all our locations.
• Comprehensive Medical, Dental, and Vision insurance coverage.
• 401(k) retirement plan with a 50% employer matching contribution.
• Paid Sick Leave for your well-being.
• Pet Insurance to take care of your furry friends.
• Commuter Benefits to make your travel easier.