Cocktail Server

Shaw's - Chicago; Chicago (IL); On-site; USD 17,000 - 34,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program

Paid Vacation

Health Insurance

Dental & Vision Insurance

Life Insurance

Domestic Partner Benefits

401(k)

Job summary

Shaw’s Crab House in Chicago is seeking Cocktail Servers to deliver warm, attentive service in a lively dining room, focusing on guest experience and accurate order handling.

You’ll work with a team to ensure smooth service, maintain knowledge of menu and wine pairings, and participate in the bar area with a strong emphasis on hospitality.

This role emphasizes teamwork, reliability, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum customer service experience in hospitality.
• Ability to work weekends and holidays.
• Strong memory for menu and wine knowledge.
• Excellent communication and teamwork.

Responsibilities

• Greet guests and provide friendly, efficient service.
• Accurately record orders and process payments.
• Maintain cleanliness and safety in the service area.
• Work collaboratively with kitchen and bar teams.
• Follow all safety and alcohol awareness guidelines.

Skills

Guest Services

Multitasking

Communication

Food & Beverage Knowledge

Teamwork

Tools

POS System

Cash & Payment Terminals

Job description

We’re hiring people to join our team as COCKTAIL SERVERS

A Few of Our Cocktail Server Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Shaw’s Crab House is two restaurants in one - a jazzy, sophisticated seafood restaurant and a carefree, lively oyster bar. Featuring a fantastic selection of seasonal crab, top-grade fish and shellfish, several varieties of just-shucked oysters and inventive sushi and sashimi combinations, Shaw’s is a classy spot known for their quality food. All of the seasonally fresh fish is chosen with consideration for the environment and often comes from fishing families Shaw’s knows personally. That’s not to say meat lovers aren’t catered to as well. Hand-selected USDA prime steaks are also on the menu - satisfying every taste out there. Shaw’s also takes pride in the depth and breadth of its wine list, organized for easy selection by taste characteristics.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

COCKTAIL SERVER JOB DESCRIPTION

Cocktail Servers are responsible for exceeding guests’ expectations by providing efficient, friendly guest service of food and/or drinks in the cocktail area. Teamwork, enthusiasm, knowledge of food and wine, a high level of energy and the ability to multi-task are necessary for success in this position.

Essential Functions

• Available to work a variety of hours, days and shifts, including weekends
• Effectively service a 3-6 table section
• Safely and effectively transport food or beverages to a table of three in a single trip
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively under pressure
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system, Frequent Diner, Gift Card and Credit Card terminals, as well as coffee, tea and cappuccino machines
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed