Cocktail Server

The Kessler Collection; Charleston (SC); On-site; USD 25,000 - 45,000; Full time

Job summary

An inspiring opportunity awaits as a Cocktail Server at a luxury boutique hotel collection. This role focuses on delivering exceptional guest experiences through hospitable service and a thorough knowledge of food and beverages. You will be the face of the establishment, ensuring that guests feel welcomed and valued while enjoying their time. Join a team that emphasizes personal development and well-being, and be part of a vibrant environment that values creativity and individuality. If you are passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Qualifications

• 1+ year of relevant work experience in a similar role is required.
• Knowledge of wine and beverage service is essential.

Responsibilities

• Provide hospitable service to guests and maintain high standards.
• Greet guests warmly and serve food and beverages efficiently.
• Assist dining room servers and maintain cleanliness of the area.

Skills

Guest Service Etiquette

Knowledge of Wine

Food and Beverage Serving Techniques

Problem Solving

Cash Handling Procedures

Interpersonal Skills

Education

High School Diploma or GED

Hotel Management Training

Tools

Property Management Systems

Job description

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture, and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers' learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Cocktail Server is to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature.
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain a thorough knowledge of menu items, beer, liquor, and wine.
• Present menu, answer questions, and make suggestions regarding food and beverage.
• Explain, pair, and recommend wine from the wine list.
• Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
• Clear and reset counters or tables after each course.
• Assist dining room servers in the food and beverage service, set tables, serve guests as directed by the server, keep menus clean, and maintain menu knowledge.
• Assist with providing tables with beverages.
• Remove solid linens and replace them with clean linen.
• Transport dirty dishes to the dishwashing station.
• Polish silver and glass as needed.
• Seat guests in the dining room.
• Relay orders to kitchen through POS and help serve courses from kitchen and service bars.
• Total bills and accept payment.
• Proficiently utilize the property management systems and follow cash handling procedures.
• Set up bar & dining room in a thorough and swift manner.
• Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications.
• Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes.
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions.
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain a positive working relationship and support the team to achieve our goals.
• Attend required training and meetings.
• All other duties as assigned, planned or unplanned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of wine, alcoholic and non-alcoholic beverages.
• Knowledge of guest service etiquette and proper food and beverage serving techniques.
• Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems, and office equipment.
• Ability to remain calm in various situations, use sound judgment, and effectively solve problems.
• Ability to work quickly, prioritize, and maintain service at multiple tables at a time.
• Ability to read and interpret documents such as safety rules and procedural manuals.
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages.
• Strong written, verbal, and interpersonal skills.

MINIMUM QUALIFICATIONS

• High school diploma, GED Degree, or related training equivalent - required.
• 1+ year of relevant work experience in similar scope and title – required.
• Experience within luxury brand/markets - required.
• Student or graduate of hotel management – preferred.

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.
• Push, pull, and lift up to 20 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.